TERMS & CONDITIONS

Last Updated on 16.12.2022

1.GENERAL

1.1. Welcome to the website www.nidodileda.com ("Website"). The private company under the name Nidodileda Single Member IKE  (" ΝIDODILEDA’", ‘’ Company, "we", "our", "us"), a company established and existing under the Greek Law,  with registered office at Κifisia Greece, Levidou Street 1a, and VAT registration No 800562902, offers products from Nidodileda and Nidodileda Home collections (hereinafter “Product(s)”) for sale directly to its customers through the Website. The sale of Products on the Website is subject to these Terms and Conditions of Sale ( “Terms”) together with the Privacy Policy  and Cookies Policy,   as may be amended from time to time and set the terms and conditions under which You, under any capacity, ie. the viewer, User, visitor, consumer-buyer, (hereinafter “You”, or the “User”, or “yours” or ‘’visitor or ‘’Customer’’), visit the Website and/or use the context and purchase the Products. By accessing/browsing in the Website and/or purchasing the Products, You fully acknowledge and accept that You have read, understand and agree to the Terms (including the Privacy Policy) that apply for all content on the Website and they  bind You every time You visit the Website and constitute a binding agreement between You and the Company (the 'Agreement').

Please read these Terms carefully. If You do NOT accept and agree with these Terms together with our Privacy and Cookie Policies , You have no right to use the Website or the Products  and must cease accessing the Website and/or use the Services immediately. your Use of Services is expressly conditioned upon your assent to all the terms of this Agreement, to the exclusion of all other terms.

In case You need any clarifications or information regarding the Terms, or You have any inquiries etc. in relation to the Terms, You can contact us through telephone ( +302106135652) or  email (info@nidodileda.com) before performing any of your actions on the Website.

The Company reserves the right at any time, without cause and without prior notice, to cancel, suspend or terminate the operation of the Website or the sale of certain Products.

1.2. INFORMATION FOR CONSUMERS

The Website, the content and infrastructure of the Website, and the Products provided through the Website are owned, operated and provided by the Company and are provided for your personal, non-commercial (B2C) use only, subject to the present Terms. The purchase of the Products on the Website is permitted only to individuals who are 18 years of age or over, or those under 18 years old with the consent and supervision of a parent or guardian. According to our Privacy Policy, Nidodileda does not knowingly collect personal information on the Site from or about minors. The Products offered for sale on the Site can be purchased and shipped only to the countries indicated on the Website.Before confirming and sending the purchase order, You must read these Terms carefully. They can also be viewed and downloaded from the Site. 

1.3.MODIFICATIONS TO TERMS 

We reserve the right, at our sole discretion, at any time  to amend, update, delete, add, adjust, restrict unilaterally, partially or in total : a)  the Terms, b) the Privacy Policy and Cookie Policy, c) the Products and d) the technical characteristics, features and functions of the Website,(herein the “Amendments”), or to proceed to any Amendments imposed by Laws, without your permission and/or consent or even without any prior notification, however any such Amendment will be within the legal and ethical limits. If we do this, depending on the nature of the change, we will post the changes on this page and indicate at the top of this page the date these terms were last revised and/or notify You, through reasonable means and as required by applicable law. Any action or purchase of Products or any access to the Website after the date any such Amendments become effective constitutes your unconditional acceptance of them .

1.4. YOUR PERSONAL DATA

Your privacy is important to us. For details please see our Privacy Policy  as it describes what information we collect from You, how we use that information, and the legal bases we have to process your information. By using our Website, You consent to our collection and use of personal data as outlined therein.

If You have any questions regarding our Terms or Privacy Policy You can contact us either by phone at +302106135652 either by e-mail info@nidodileda.com.

 2.  GENERAL TERMS OF USE OF THE WEBSITE

2.1. Υour access to and use of the Website and / or any purchase You make through it is at your sole risk. The Company has taken, as far as possible, all necessary security measures to protect the Website from viruses and other malware and controls access using security systems to prevent attacks and other unauthorized actions, but does not warrant that the content of the Website is free of viruses, errors and other harmful information and Company is not responsible for any damage caused to such visitor / User equipment, software or files, and for any any damage that the visitor / User may suffer from the above causes.

Further to any access / use of the Website:

-You are solely responsible for having the necessary equipment (eg personal computer, mobile), software, telecommunications equipment and any services necessary to access the Website. You are also responsible for protecting your system from viruses and other malware.

-You are the only and solely responsible for the legal use of the Website and the purchase of Products and are obliged to abstain from any unlawful and abusive conduct, as well as from the adoption of unlawful practices and practices of unfair competition. You must comply with the rules and provisions of Greek, European and International Law and with the relevant laws governing telecommunications and refrain from any illegal and abusive conduct that may affect other visitors / Users and cause harm or malfunction to  the Website and the Company.

-You undertake not to engage in any fraudulent use of the  Website and Products . If we reasonably believe that You have taken such action we have the right to take any action to remove the action (eg cancel your order).

-You are solely responsible for the legality and accuracy of the information and Data You provide to the Website for which the Company has no responsibility or obligation to control, unless imposed by us by law.

-You are not allowed to resell, deep link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, Products, or Services available on our Website for any commercial or competitive activity or purpose.

-You are not allowed to use the Website and its Products in any way, in order to post or publish or transmit any content that is unlawful, threatening, offensive, defamatory, immoral, vulgar, obscene, enhancing or expressing racial, ethnic or other discrimination third parties in any way.

-It is prohibited to act or omit to act that: (a) infringe, violate, any copyright, trademark, patent, trade secret, privacy or any other intellectual property or proprietary right of the Company or any other third party ; or (b)  contain software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or ruin the Company’s, and its associates or/and the other Users/consumers reputation or violate any personal or other data of other Users/consumers of the Website.

-It is prohibited (a) to gain unauthorized access to any information and/or data (including personal data) distributed in the website, or any attempt to provide unauthorized access to any third party to any such information and data; (b) to access and use the website with the aim of developing any Product or service that competes ours; (c) to facilitate in any way and by any means the third parties access to the data provided to the Website by its Users; (d) any form of Software piracy, hacking and / or theft, transfer, downloading, processing, resale,  copying, distribution, creation of derivative data work (including personal data) and information, including content and material (photos, graphics, texts, etc.) of the Website.

-It is prohibited in any way to interfere with any functionality or appearance of the Website, as well as any illegal and unauthorized modification of its content. You must by no means and by any means cause such offenses on or through the Website to infringe upon the rights of the Company, other Users and / or third parties. This includes the prohibition of sending spam or other material harmful to our interests, the interests of other Users and / or third parties.

-You UNCONDITIONALLY DECLARE THAT YOU HAVE THE LEGAL AGE TO ENTER INTO ANY TRANSACTION WITH US TO BIND YOURSELF BY THE PRESENT TERMS FOR ANY USE OF THE WEBSITE AND ITS ProductS AND THE JURISDICTIONAL CAPABILITY TO MAKE BINDING AGREEMENTS

-In the event that the Company is involved in any litigation or is required to pay any kind of compensation to third parties for reasons arising from the breach of the User's obligations, You shall be liable to the Company for this reason.

2.2. The Company makes every effort to ensure that the information contained on the Website is complete, accurate, up-to-date and unambiguous without any warranty and therefore without liability. However, under no circumstances, including negligence, Company shall not be liable for errors, omissions, or any omissions related to the information, for delays or interruptions or for failure to transmit the information or for any damage caused to the visitor / User due to the use of this information. The content of the Website does not constitute financial, legal or other advice, inducement to carry out any investment or other activity and the Company bears no responsibility for the use of the Website by visitors / Users acting on their own will. See Clause 4 hereof. 

2.3. ADVERTISEMENT

We retain the right to advertise Our Website and Products and Services to other sites of Our choice and use affiliates or third-party advertising agencies, as appropriate. These ads use cookies but do not use any personally identifiable data. You can read more about Our Cookies Policy HERE.We also retain the right to host on Our Website Ads of third parties. The Ads may contain link to website of others. Ιf we do so, we take all due care and reasonable measures to ensure that the third parties Ads do not contain any material that is illegal, offensive, false or misleading, and we prohibit any Ads that may contain material threatening, bad worded, pornographic, guns, virus, other inappropriate programs, pyramid schemes, illegal activities, or any other inappropriate content at its sole discretion. However, no advertising may imply that it is endorsed or made in association with the Company. In addition, we take all appropriate measures to identify any advertisements that violate the above and are in violation of the law, however we do not guarantee the appropriateness and legality of these advertisements and the Company may, at any time, decline any advertising for any reason whatsoever it deems appropriate , even after its publication.

 2.4.  EXTERNAL LINKS

The Website may contain links, hyperlinks and or banners that lead to other websites owned and operated by third parties. These other websites may contain information and adopt Policies that are different to ours. Therefore we bear no responsibility for the practices used by those third parties and the information provided by them. You must read and understand their Terms and Conditions and Privacy Policies before entering those websites, since We do not control it.  We don’t endorse the sites we link to and we’re not responsible for the legality, completeness, timeliness and accuracy of the information, nor for the quality and qualities of the Products or services, the content, the privacy policy, of other websites on which our Website may referrals via links, hyperlinks or banners. Our Company shall not in any way be deemed to endorse or accept the content or services/Products of the pages to which it refers, or to link to them in any other way. Referrals to other sites are for the convenience of the visitors / Users only and in no way constitute any form of commitment or warranty or inducement or endorsement of the Company, either for the content or the quality of the services/Products provided. 

2.5. SOCIAL MEDIA

Yoυ can follow Our Company on Facebook, Linkedin, Instagram, Pinterest, Youtube, (hereinafter the “Social Media), to learn about Νidodileda place your comments and follow our promotional campaigns relating to the Products. Any Products or Service being offered by us through Social Media and all the information posted are subject to the Terms, unless otherwise agreed. We do not have any access to your Social Media Accounts, and we do not control your interaction with the Social Media, therefore we bear no responsibility for any action and/or omission on behalf of the Social Media. For this reason You must read carefully the terms and Conditions of the stated Social Media. 

3.  CONCLUSION OF CONTRACT TERMS

4. ORDER TERMS

4.1. THE PRODUCTS

For each Product offered for sale on the Site, there is display of information for the Product concerned on the Website (e.g. photo, unitary price, the colors and sizes available). The images are used only as an example of the Product; We cannot, therefore, be held responsible for any graphic misrepresentation of the Product on the Website. Moreover, all the above information are subject to technical and/or typographical errors, which cannot be foreseen or checked, or may have been made due to malfunctions of the Website or due to force majeure events, out of our control. We reserve the right to choose the Products we display, promote and sell on our e-shop, whereas we have to right to amend from time to time the Products or to remove or replace some of them, without any warning or prior notification to You. Same applies to any offers, sales prices, or pricing policies, since such right lies at our own sole discretion .

4.2. AVAILABILITY OF PRODUCTS

All Product orders are subject to availability of the same. Nidodileda does not guarantee the availability of the items offered on the Website, as they are subject to stock limits. We invite You to check the availability of items offered on the Website at the time of purchase. Along this line, if there are difficulties regarding the supply of Products or there are no more items left in stock, we reserve the right to provide You with information within 3 working days on substitute Products of the same or higher quality and value that You may order. If You do not wish to order the substitute Products, we will refund any amount that You may have paid within 5 working days.

4.3.ORDER PROCEDURE

We accept orders through our Website, over telephone (see clause 4.3.C herein), orders sent via email or through our Social Media direct messages (see clause 4.3.D herein). The present Terms apply to orders made through all the above cases. Any notification on the return document of a wish-list Product, is not considered as an order that falls under the present Terms. 

• ORDER SUBMISSION 

You select the Products of interest, color and size from the Website and push the button Add to Cart. Before submitting the order, check the Products You wish to purchase in the "SHOPPING CART" link/icon and differentiate if You want the Order and remove Products from your cart before completing your order. The order procedure will be considered concluded only when You complete the check-out process,  accepting among others these Terms by ticking the relevant tick box and then You are redirected to the Order Confirmation page.

In order to complete your order:

a. Whether You buy the Products as a Guest, providing us with certain important mandatory personal information for the submission and processing of your order, information regarding the payment and shipment of the Products, etc. This information is: name, surname, email, telephone, delivery address (street, number, city, zip code, country) as well as your card details in case You choose to pay by credit card.

b. Whether You are able to sign in/up as a Member. your registration/sign in as a Member of Nidodileda by creating/subscribing to your personal Account is not a necessary condition in order to submit your order and make a purchase from the Website.However, creating an account on the Website allows You to access your order/purchase history, create wish lists, check out faster. For signing up, You shall enter your name, surname, an email and a password. your Member account is a free, personal, non-transferable Service. In the event of a change of information, You must immediately inform us of your new information, so that your Account details are always accurate and true. In order to sing up/in, You confirm You read and agree to these Terms and the Privacy Policy.

By submitting an order You hereby accept and undertake to observe, in the performance of the contract with Nidodileda, these Terms. It is possible to correct possible errors in the information entered during the process until the submission of the order. That’s why when submitting the Order, You acknowledge that You have read all the information given to You during the purchase procedure and that You fully accept the Terms, as these will be binding once the purchase has been confirmed. Consumers will be able to access their Orders at any time through the “My Account” clause if they are Members or by contacting us by email at info@nidodileda.com.

During the submission of your order, You shall declare your complete and true information. Upon completion of submitting your order, You choose the method of payment. In case of payment by card, You represent that You are a legal/authorized User of the credit or debit card You provide to us and that there is sufficient available balance to cover the value of the Products You are purchasing. Our Company may -without being obliged to- verify the payment information You provide to us when You choose credit/debit card or third-party online payment providers as a means of payment, in order to secure our financial transactions. In the event that any deviation, error or any other existing or potential problem is found, it may, at its absolute discretion, reject your order.

After submitting your order, You are then connected to the payment provider we work with, depending on the payment method You choose. You can pay in one of the ways listed below in clause 5.1.

Once your order will be successfully completed to our website, we will send You an email message to the email account You have provided us confirming the submission of your order, including your order details (the Order Submission)  .

 B.ORDER CONFIRMATION AND ACCEPTANCE

Once the order submission has been completed in accordance with the above, Nidodileda then examines whether your order can be executed or there is a reason to reject it as set out herein. As long as it is judged that it can be processed, we will proceed with the shipping of your order according to the shipping option You have chosen in the relevant submission step. When we complete the shipment process we will inform You by email about the confirmation of your order and its shipment (Shipping Confirmation email).  For more information regarding shipping and  delivery time, please see clause 6 below.

In the event that upon receipt of your order, (a) we find any  of the Products You have ordered to be out of stock or an unexpected delay in its delivery, or its temporary unavailability or any other matter-problem that makes the order partially acceptable and enforceable by us, (e.g. a Product has been delayed from being sent by our supplier due to a stuck in transit, force majeure, etc., as a result of which we do not have it in our warehouses when we estimate), or (b) there is an event of force majeure, such as indicative extreme weather phenomena, strikes, or any other event outside our sphere of influence and control, which may affect the transportation and delivery of your order, or (c) there is a lack of sufficient stock , we will contact You directly on the contact details You have provided when submitting your order in order to agree with You on any modification, by correction and/or cancellation of your order. We hope to be in contact with You, however in the event that this is not possible within three (3) days from the date of submission of your order, we will send You an email informing You for the part of the order that Nidodileda can fulfill, and we will cancel the remaining part of your order that is not possible to be executed by us, notifying You for this in the same email. In case You have paid for the part of the order that has been canceled, our Company will refund You the amount corresponding to the canceled Products within 5 working days.

Please note that orders submitted by 12:30 p.m. (Greece time) are examined by us on the same day, while orders beyond this time are examined the next day. All orders placed on Friday after 12:00 p.m. (Greece time) and throughout the weekend, they are processed on Monday.

Nidodileda reserves the right to refuse orders made by You if it considers, in its sole discretion, not having the requirements to place an order or with whom a legal dispute regarding a previous order is on-going or for any other legitimate reason, without any need to provide the reasons for the refusal. Nidodileda reserves the right to limit or not to execute orders which, in its sole discretion, appear carried out for commercial and/or professional purposes.

C. ORDER BY TELEPHONE

You can place your order by telephone at the telephone number +302106135652. We accept telephone orders between Monday- Friday from 11:00 - 16:30. During your phone call, You shall describe the Product You want to order, your name, your email, and the payment and shipping details listed on our Website and described herein. For telephone orders, we accept only bank deposit or paypal payment unless otherwise decided by the Company. By submitting a telephone order, You accept and agree with these Terms together with our Privacy and Cookie Policies. The procedure after the submission of your telephone order is the same as described herein, plus the fact that in order to conclude the contract for a telephone order, You should send your written confirmation to our Submission Email. 

D. ORDER BY SOCIAL MEDIA

You can submit your order by contacting us in our social media (instagram/facebook) accounts.  Our response to any order request in our social media platforms varies and depends on the workload of our customer support team. That is why we recommend that You place orders through our Website. During your social media order request, You shall describe the Product You want to order, your name, your e-mail, and the payment and shipping details listed on our Website and described herein. For social media orders, we accept only bank deposits or paypal payment unless otherwise decided by the Company. By submitting a social media order, You accept and agree with these Terms together with our Privacy and Cookie Policies. The procedure after the submission of your telephone order is the same as described herein.

E. ORDER CANCELLATION

Notwithstanding other cases mentioned herein, You can cancel your order, before submitting it, by removing from your Shopping Cart the Products You do not wish to order. After submitting your order and before receiving the Product, You cannot cancel your order. After receiving the Product, the order is canceled by exercising the Right of Withdrawal in accordance with clause 7 herein. Any refusal by You to receive your Products upon delivery is equivalent to withdrawal, the exercise of which is subject to the provisions of clause 6 and 7 below.

Notwithstanding cases mentioned herein, we may cancel at any stage your order and/or the Contract in the following cases:

-Due to a technical error, the Product You have ordered is not available and the system was not timely updated, and/or when it is no longer possible to supply it from our Company for any reason

- Due to a technical error, the price listed on the Product or its description is incorrect.

-At our sole discretion, when we consider that You don’t have the requirements to place an order or there is an on-going  dispute between us regarding a previous order or for any other legitimate reason, without any need to provide the reasons for the refusal. Nidodileda reserves the right to limit or not to execute orders which, in its sole

-Non-payment.

- Non-receipt of the Products in accordance with the terms herein.

-Persistent non-contractual behavior such as non-receipt of orders, cancellation of orders

- Execution of the order is against laws, rules and regulations.

- When the deadline to receive your order expires (e.g. Collect from Store Method)

-In cases of force majeure.

- In the event that the Product of the order being canceled has been paid for, Nidodileda will refund You within 5 working days.

5. PRICING AND PAYMENT

Prices of the Products available for sale on the Website are in Euros. While we will make all the possible efforts to ensure that all prices displayed on the Website are accurate and up-to-date, we may not exclude that errors may occur. Ιf we discover an error in the price of any of the Products that You have ordered, we will inform You as soon as possible and give You the option of confirming your order at the correct price or canceling it. If we are not able to contact You, we will cancel the order subject to the provisions of clause 4.3.E. above.  The prices on the website include any applicable VAT, but exclude shipping costs, which are added to the total price as indicated in the check out cost subject to the provisions of clause 6 below (except of the shipping costs regarding some Home products which are charger after your order). Prices including shipping costs may change at any time, however, subject to what is specifically stated immediately above, the changes shall not affect the orders for which we have sent an Order Submission email. Please pay attention that non-E.U. countries customers, the Product’s custom clearance is an extra cost , not included in the purchase price and is charged to the recipient at the delivery of the Product from the local authorities and is paid by the Customer. Custom clearance charges vary depending on the applicable taxes of each country.Once You have selected all Products that You wish to buy, those will have been added to your cart and the next step will be to process the order and make payment. To that end, You must follow the steps of the purchase process, filling in or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, You can modify the details of your order. . 

You may use, as payment method : 

- Credit/Debit card or PayPal  The cards accepted are Visa, Mastercard, American Express, Maestro. To minimize the risk of non-authorized access, your credit card details will be encrypted. When You click "Authorize Payment", You are confirming that the credit card is yours, or You are the rightful holder of the gift card or the voucher. Credit cards are subject to verification and authorization by the card issuing entity, but if the entity does not authorize the payment, we shall not be liable for any delay or failure to deliver, and we will be unable to formalize any Contract with you.  If your payment method is PayPal, the charge will be made when we confirm your order in the check out page. We process your card details exclusively for the completion of the transaction between us, i.e. the repayment of the Products You have purchased from our online store. Your card number is not stored, so for every purchase in our store that You wish to pay by card, You will need to re-declare your card details. 

- Gift Card/ Credit Voucher You can also pay all or part of the value of your order with a gift card or credit voucher, which can be issued by us. For more info about the Gift Cards, plea se review clause 9.

- Cash on Delivery You can choose to pay cash at the time You receive the Products. In this case the Customer will be charged 2,00 euros (including VAT 24%) which is added during the check-out process of your order. The cash on delivery option is valid only in Greece and Cyprus and only for orders under 500,00 euros to be delivered at your address (not for collect from store shipping method). The Cash on Delivery method is not valid for preorders, gift cards, orders made by social media or telephone orders.

6. DELIVERY & SHIPPING

6.1. Notwithstanding clause 4.2. above regarding Product availability, we will endeavor to send the order consisting of the Product(s) listed in each Shipment Submission within a maximum period of 30 days from the date of the Contract conclusion ( Shipment Confirmation), unless different agreed by both Company and You in writing. Nonetheless, there may be delays for reasons such as the customization of Products, the occurrence of unforeseen circumstances or the delivery zone. If for any reason we are unable to comply with the delivery date, we will inform You of that situation and we will give You the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid. For the purposes of these Terms, "delivery" shall be understood to have taken place or the order "delivered" as soon as You or a third party indicated by You other than the carrier acquires physical possession or control of the goods, which will be evidenced by the signing of the receipt of the order at the agreed delivery address. The gift card will be considered delivered as set out in clause 9 and, in any case, at the time of sending this to the email address specified by You.

6.2. Our Products are delivered within the Greek Territory and Abroad. You have the below delivery options: 

- Shipping to the address stated during the order 

In the event that the Products are shipped to the address chosen by the Customer, the Products are sent via a courier company chosen by the Company or Company’s driver ( both hereinafter as the ‘’ Carrier’’) and You get informed electronically that the Products are shipped. Shipping costs are borne by the Customer and vary depending on the delivery address of the order. Any incorrect data entry by You regarding the delivery address and therefore incorrect calculation of shipping costs is borne by You and not the Company.  We are not responsible for the loss of any packages arising from miscommunication between You and the courier company. We do not make deliveries on Saturdays and Sundays. Our Company makes every effort for the timely and appropriate delivery of your Products, however we reserve the right that the delivery of your Product(s) may be delayed in the event, including but not limited to, that (a) we do not have it in our warehouses when we estimate, (b) there is an event of force majeure, such as indicative extreme weather phenomena, strikes, or any other event outside our sphere of influence and control which may affect the transport and delivery of your order, (c) there is a lack of sufficient stock. In the above cases we will contact You to inform You about the delivery time of the Product that is not immediately available. If the Customer does not receive the Product after receiving the Shipping Confirmation and despite the relevant notification from the Carrier of the Company, we reserve the right to withdraw from the purchase, terminate our Contract and cancel the order. As a result of the termination of the Contract, we will refund any payment received from you, excluding delivery and/or bank transfer costs, as soon as possible and in any case within 14 days of the date on which we gain again the possession of our Products. Upon shipment of the Products, the risk of loss or damage to the Products is transferred to you, once You or a third party, other than the carrier, is in physical possession of the Products.  That’s why,the latter must check the Products he receives upon receipt, as when receiving the Products, You confirm that You have correctly received the Products of your order.

- Collect from our physical store

In the event that the Customer chooses, when submitting his order, collect from our physical store ( Nidodileda Creative Store in Kifisia, Levidou 1a), You will receive after the Shipping Confirmation, an  electronic update ( ‘’Collect Receipt Email’’) informing You that the Products are waiting on the store to be picked up. You shall pick up the Products from our physical store within five (5) calendar days after the ‘’Collect Receipt Email’’. If You don’t receive the Product within the above mentioned period, we reserve the right to withdraw from the purchase without any other notice, terminate our Contract and cancel the order. As a result of the termination of the Contract, we will refund any payment received from you, excluding bank transfer costs, as soon as possible and in any case within 14 days of the last date that you should receive your order. To receive the Products, You - or any authorised by You third person- must show the confirmation of the order (order code) as well as an official identification document (such as a national identity card or passport). The risk of loss or damage to the Products is transferred to you, once You or a third party- authorized by you- receive the Products from our physical store, thus is in physical possession of the Products.  That’s why, the latter must check the Products he receives upon receipt, as when receiving the Products, You confirm that You have correctly received the Products of your order. The preorder Products and gift cards are not available for collect from store delivery. When You choose the collect from store shipping method, the cash on delivery payment method is not available.

It is not possible to change the delivery method, from shipping at your selected address to collect from store or vice versa. In the event of the cancellation of an order and the placement of a new order, the availability of Products will have to be checked anew.

6.3. Shipping Cost

The shipping cost of your order is calculated and charged automatically by entering the shipping address postal code after having added the Product in your shopping cart and before You proceed to placing your order, EXCLUDING the case of some products from the HOME Collection for which the shipping cost is calculated after your order due to their particular characteristics. (For these products there is a special indication in their description on the Website and you will be contacted and informed after ordering them) .The charges are calculated based on the weight (in kilos) and the Postal Code of your delivery area.  

A.Delivery  within Greece: No Shipping Cost

B. Delivery within the countries of European Union (EU)

- No shipping Cost for orders over 150 euros

- Shipping cost charged according to these clause for orders below 150 Euros

C. Delivery within non- EU countries : Shipping cost charged

ATTENTION

For non-E.U. countries (Category C), the Product’s custom clearance may be an extra cost , not included in the purchase price, is charged to the recipient at the delivery of the Product from the local authorities and is paid by the Customer. Custom clearance charges vary depending on the applicable taxes of each country.

7. WITHDRAWAL

7.1.Right of withdrawal

Consumers are entitled to withdraw from the Contract concluded with us through the Website, telephone and social media without the payment of any penalty and without any reason, within14 calendar days from the date of receipt of the Products purchased. Right of withdrawal is expressly excluded for those Products mentioned in clause 7.4, thus the return of the gift card is governed by the Gift Card Terms and Conditions of Use as set in clause 9. The withdrawal period will expire after 14 calendar days from the day on which You or a third party other indicated by You other than the carrier acquires physical possession

i) of the last good, in the case of several goods ordered by You in one order and delivered separately;

ii) of the last lot or the last piece, in case of delivery of goods consisting of several lots or several pieces.

7.2. HOW YOU CAN EXERCISE YOUR RIGHT OF WITHDRAWAL

To exercise the right of withdrawal, You may notify us in writing either at our email address info@nidodileda.com of your decision to withdraw from the Contract or by an unequivocal statement (e.g. a letter sent by post). You may use the model withdrawal form as set out in the Annex attached hereto, but it is not obligatory. You should return the Products to our address Nidodileda, Levidou 1A, Kifisia Attikis 14562 Greece (T. : +30 2106135652)  or prior to a mutual agreement transfer them to a person authorized by us to receive the Products, without undue delay and in any case within fourteen (14) calendar days from the day on which You notified us of your decision to withdraw from the Contract. The deadline to exercise the right of withdrawal is met if the consumer sends back the goods before the expiry of the period of fourteen (14) calendar days after the notification of his decision. If the deadline of the shipping back of the Products expires, we would not refund to You any payment received or change any product or issue any Credit Voucher according to article 7.3. and 7.6. herein. Unless You hand the goods over in our Nidodileda Creative Store in Greece, You shall bear the direct cost of returning the goods (e.g. the shipping cost, any custom clearance charges). If You don’t pay these costs, such costs will be deducted from the value of the returned Products. Cash on delivery costs are not refundable if you decide to exercise your right of withdrawal.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.Your right to to exercise the withdrawal right from the Contract shall apply exclusively to the Products that are returned in the same conditions in which You received them or with no diminished value. No reimbursement will be made if the Product has been used more than just opening it, for Products that are not in the same condition as when they were delivered or when they have been damaged, or for Products that their value is diminished.  Please return the Products using or including all their original packaging, instructions, and other documents, if any, accompanying the Products. In any case, You must send the Product to be returned along with the purchase receipt You received when the Product was delivered otherwise the exercise of your withdrawal right is not valid. 

You shall assume the cost and risk of returning the Products to us, as indicated above.

7.3. RESULTS FROM THE WITHDRAWAL 

i. Refund of payment 

We shall return any payment received from you, including, where applicable, delivery costs (excluding any additional charges due to your choice to use other return/delivery methods than the cheapest return/delivery method that we offer), without undue delay and in any case within fourteen (14) calendar days from the day on which we were informed of the consumer's decision to withdraw from the Contract under clause 7.1. Notwithstanding the foregoing, we may withhold the reimbursement until we have received the Products back, or until You have supplied evidence of having sent back the goods, whichever is the earliest. The refund will be paid if the conditions set in articles 7.1 and 7.2. are met, including the purchase receipt of the goods to accompany the return of the Products. The refund will always be paid using the same means of payment as those the consumer used for the original transaction, unless You paid for Your purchase using cash on delivery in which case we will need Your up to date Bank details. Delivery costs will be reimbursed when the right of withdrawal is exercised within the statutory period and all the goods in which the relevant parcel consists of are returned timely. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which You notified us of your intention to cancel. We will deduct the value of the returned Products if You didn’t pay any direct cost of returning the goods (e.g. the shipping cost, any custom clearance charges). Instead of the refund, you may request to issue a Credit Voucher according to article 7.6. 

ii. Change of Product

We shall change any Product purchased by you, and bearing to us any delivery costs (excluding any additional charges due to your choice to use other return/delivery methods than the cheapest return/delivery method that we offer or purchasing another Product(s) more expensive than the initial Product where in that cases you shall bear the extra cost of shipping the new Product(s) (e.g. the shipping cost, any custom clearance charges) without undue delay and in any case within fourteen (14) calendar days from the day on which we were informed of the consumer's decision to withdraw from the Contract under clause 7.1. Notwithstanding the foregoing, we may withhold the reimbursement and not change the Product until we have received the Products back, or until You have supplied evidence of having sent back the goods, whichever is the earliest. The change will be paid if the conditions set in articles 7.1 and 7.2. are met, including the purchase receipt of the goods to accompany the return of the Products and when the right of withdrawal is exercised within the statutory period and all the goods in which the relevant parcel consists of are returned timely. The change of Products will be shipped as soon as possible and, in all cases, within 14 days from the date on which You notified us of your intention to change. We will deduct the value of the returned Products if You didn’t pay any direct cost of returning the goods (e.g. the shipping cost, any custom clearance charges). 

7.4 You shall not have the right to exercise the withdrawal right from the Contract when it is for the delivery of any of the following Products:

• Customized items 

• Sealed goods which are not suitable for return due to hygiene reasons and were unsealed after delivery (e.g. underwear, swimwear)

• Used by the Customer Products 

• Earrings (excluding the clipped ones), since it is not possible to establish the way in which they were tested by you.

  
  

7.5.  RETURNS OF WRONG/DEFECTIVE PRODUCTS 

In the event of a wrong or defective Product being sent, You have the right, within fourteen (14) calendar days of receipt of the Product, to contact us on the email: info@nidodileda.com of our Company and inform us of the defect in the Product or our error in the execution of your order and inform us if You want to replace it with the correct/non-defective Product or to get your money back. Our Company undertakes to cover the total cost of returning and resending the correct/non-defective Product, by sending it using the same shipping method as the original one. You expressly acknowledge and accept that in this case the Product replacement is subject to the availability of the correct/non-defective Product in our stores at the time You notify us and if the conditions set in this paragraph are met. In the event that replacement is not possible, we will refund the total amount received from You including any delivery costs (excluding any additional charges due to your choice to use other return/delivery methods than the cheapest return/delivery method that we offer), subject to what is expressly set out below. After notifying us for the wrong/defective Product, You should return the Product to our address Nidodileda, Levidou 1A, Kifisia Attikis 14562 Greece (T. : +30 2106135652) within the period of fourteen (14) calendar days after your notification of the wrong/defective Product.  If we receive the Product in a timely manner, we will carefully examine the returned Product and will notify You by e-mail within a reasonable period if the Product may be refunded or replaced (as appropriate). The refund will be made immediately if the conditions of this paragraph are met, without undue delay and in any case within five (5) calendar days from the day on which we receive the Product You returned in accordance with the above and subject to the provisions of article 7.4 and 7.3. regarding the return of the Product on your behalf and after we examine the returned Product . You expressly agree that the replacement of the Products or the refund of the money for the Product whose order was executed incorrectly, is carried out as long as the Product to be replaced is returned to our Company in the same good condition that You originally received it, accompanied with the relevant purchase receipt. Our Company does not replace or refund the value of Products that are dirty, damaged, used, or with diminished value or are not accompanied by all the documents (receipt, return form and/or proof of return, distinctive Product tags) that You received from us. In the case of returning a defective Product, we reserve the right to examine the Product and not replace or refund any money if we have no sufficient evidence that our Company is responsible for the defect in the Product, if the defect actually exists. The refund shall be paid by the same payment means You used to pay from the purchase. All rights recognized in current legislation shall be, in any case, safeguarded.

This clause is not applicable if the Company had notified the Customer and thus he/she was aware of the lack or defect in the Product. In addition to that, the Products that we sell, especially artisan Products, often have the characteristics of the natural materials used in manufacturing them. These characteristics, such as variations in grain, texture, knots and color, may not be considered defects or damage. On the contrary, you must count on their presence and appreciate them. We select only Products of the highest quality but natural characteristics are inevitable and should be accepted as part of the individual appearance of the Product.

7.6. CREDIT NOTE INSTEAD OF REFUND 

If you wish to receive a credit note instead of a refund (howsoever this refund will arise), you shall declare this to our customer support team in writing and then you will receive a credit note voucher valid for six (6) months from the day of its issuance and only valid for purchase(s) on our Website. In order to issue the credit note, the return procedure described herein must be followed. 

8. NEWSLETTER REGISTRATION

Your subscription to our Company's Newsletter is voluntary and is not a mandatory procedure for making a purchase from our Website or for the provision of our other services, including your simple browsing of our Website. However, those who register as Members to our Website, will be able to receive our newsletters and other advertising material at the electronic address (email) that they will declare to us during this process (sign up). Your subscription to our Company's Newsletter Service is also possible for non-Members- guests and it is completed by entering your e-mail address (email) in the corresponding field on our page and ticking the consent box. By completing your registration, you give us your express consent for our Company to send you informative and promotional material about its Products and services, as well as related advertising messages. Your consent to the processing of your personal data for these purposes is deemed to have been obtained upon confirmation of your registration. By subscribing to the Company's newsletter you agree to us creating a personalized collection of news, offers and other information for the Company's newsletter and sending it to you. We may evaluate your shopping behaviour on our website so that we can prepare a newsletter tailored to your requirements and interests.The Company reserves the right to delete any recipient from the newsletter lists without justification.

We are not responsible if the Newsletters are not delivered to their destination, although it makes every effort with its Internet Service providers for their delivery. Newsletters may end up in the spam folder, so please check regularly that they are not stored there. In the event that you no longer wish to receive informative newsletters or wish to be completely removed from our Newsletter system, you can inform us using the contact form on the Website or through the corresponding link that appears in our informative emails that you receive. We use a provider (3rd party company) for the identification (tracking) of the recipients of the Newsletters. It does not hand over information about your name, surname, home address or other personal data to third parties.

9. GIFT CARD TERMS AND CONDITIONS OF USE 

9.1. By purchasing and/or using the Gift Card, this evidences your full acceptance of these terms and conditions, which have been made available to you at the time of purchase and which are also available herein. The Gift Card is at all times the property of the issuer of the Gift Card, who is the Company. 

9.2. You can pay the initial opening balance for the Gift Card by any of the means of payment accepted at the Website, except for the cash on delivery payment method and by means of another Gift Card. The Gift Card can be used only one time for a single purchase and solely for purchasing Products from the Website. Where the purchase price is in excess of the available balance on the Gift Card, the difference will need to be paid through any other payment means accepted at the Website.

9.3. Items purchased with the Gift Card via the Website are subject to this Terms. Any refund for items purchased with the Gift Card which are returned will be paid by us by crediting the price of the returned items to a Credit Voucher, which will be sent by email to the email address of the customer who made the purchase with the Gift Card. The Gift Card is valid for six (6) months from the date of dispatch (Shipping Confirmation). At the expiry of this validity period, the Gift Card cannot be renewed, or used to purchase items, or reactivated. 

9.4. The Gift Card is a bearer instrument. Its holder shall be solely responsible for the use and custody of the GIft Card. We will not be responsible for any failure or delay in delivery of the Gift Card to its intended recipient if caused by events or circumstances beyond our reasonable control [e.g. a) defects or damage to telecommunication lines/systems, b) delay in the retransmission of information or data or the loss of information or data that may occur under the above conditions , c) inaccuracy of the recipient's details of the Gift Card provided by the Gift Card purchaser, d) non-delivery of the Gift Card to the e-mail address provided, or e) the fact that the email sent may be considered spam or unsolicited e-mail]. The Gift Card shall not be used for the purposes of advertising or promoting items or services marketed by any third party other than us without our prior written consent.

9.5. The balance on the Gift Card cannot at any time be refunded, or exchanged for cash, except if the Gift Card is unused, the statutory right of withdrawal exists within 14 calendar days of the date of the Shipping Confirmation email. The price paid for the Gift Card and its standard delivery costs (if any) will be refunded using the same means of payment used to purchase it. To exercise your withdrawal right, You must provide the order receipt in order to enable us to refund the balance of the Gift Card. 

9.6. We reserve the right to amend these terms and conditions from time to time. The Gift Card will be subject to the terms in force at the time the Gift Card was purchased, unless any change in the terms is required to be made by law or governmental authority, or any non-material change in the terms is due to technological changes in our systems; in which case any potential changes will also apply to Gift Cards previously purchased. 

10. LIMITATION OF LIABILITY- INDEMNIFICATION 

10.1. Our Company always acts in good faith and in accordance with the law and these Terms. Therefore, it has taken and continues to take all necessary technical or other measures and shall make every effort (a)  to ensure that the Website is operated continuously and properly without any problems, interruptions, delays, errors or errors, (b) so that the data / the information provided and transmitted through this is not altered and is protected by being backed up, as the security systems of this site are subject to limitations  so that the technology used by Company through which our Website is made available to You will be without viruses or other harmful components or software programs, but the Company DOES NOT PROVIDE RELATIVE WARRANTIES FOR ALL above but also for the Products  offered and shall not be liable to You if You suffer any damage for the above reasons.

10.2.We make reasonable efforts to maintain and make available the content of the Website. However, you acknowledge that the Website has the right to modify and / or temporarily or permanently discontinue in total or partly of the Website with and / or without notice to you, as availability may be affected by the equipment of Users, from other communications networks, from the large number of people trying to use the site at the same time, or from other causes. Therefore, the Company bears no responsibility for any damage (positive, consequential, negligent, intra-contractual or otherwise) arising from Users' inability to access it, termination of all or parts thereof, delay, non-delivery, interruption or poor quality of its services or loss of their content, the existence of any kind of error. The Company and the Website are not responsible for any technical problems that may occur to you when attempting to access the Website, during the browsing  and are related to the operation or compatibility of your own infrastructure with the use of the Website. Also, the Website and the Company have no responsibility for the acts or omissions of third parties and in particular unauthorized third parties' interference with Products and / or services and / or information made available through it.

10.3. Except as expressly set forth herein, the Website and the Company have no civil, criminal, or other liability whatsoever in relation to You and / or any third party deriving rights from You, in the event that any of the above, in the online use of the Website and / or and the Products of this Website are directly, indirectly, incidental to financial or other loss, loss of earnings due to: (a) errors, omissions, technical failures, malfunctions of the telecommunications networks, the Internet, the Website, Internet Service Providers; (b) permanent or temporary shutdown of the Website or and / or interruption of the provision of certain Products through the Website; (c) events, situations, actions, acts and / or omissions of the Website or third parties including and other Users for which the Company makes no warranties or obligations under the terms herein; (d) information and other content that may be published and disclosed by third parties.

In addition, we shall not accept any liability for the following losses, regardless of their origin: i. loss of income or sales; ii. loss of business; iii. loss of profits or contracts; iv. loss of forecast savings; v. loss of data; and vi. loss of management time or office hours.

Subject to mandatory provisions, the liability of the Company, our employees, directors, agents, affiliates, distributors, agents or others involved in the creation, promoting or otherwise providing the Website and its content is completely and expressly excluded,for (i) direct damage due to slight negligence whatever the legal reason, (ii) any punitive, special, indirect, or consequential loss or damages, any loss of Production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (iii) any inaccuracy relating to the (descriptive) information (including rates, availability,)  as made available on our Website, (iv)  any (direct, indirect, consequential, or punitive) damages, losses, or costs suffered, incurred, or paid by you, pursuant to, arising out of or in connection with the use, inability to use, or delay of our Website or the Products, or (i) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses, or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability including any (partial) cancellation, strike, force majeure, or any other event beyond our control.In any case, our liability regarding any Product acquired on our Website shall be limited strictly to the price of purchase of said Product.

10.4 The Company reserves the right to temporarily or permanently exclude any User at any time without giving reason, namely to cancel / delete / block access (temporarily and / or permanently) without any claims being made against the Company. The foregoing shall apply in particular (but not exclusively) in the event of a breach of the terms of use by the User as a whole which are recognized and agreed by the User as being essential,  in the event of request of any Authority, Court, in the event of a complaint by a third party User. The Company reserves the right at any time, without cause and without charge, to discontinue and cease the provision of the Website Services and / or its function permanently or temporarily without any obligation to inform Users in advance.

10.5.  You acknowledge and agree to indemnify and hold harmless our Company and any third party derives rights from it (affiliates, employees, administrators, suppliers, agents, representatives of itself and its affiliates) for losses, claims, and expenses, including arising out of or related to (i) your breach of these Terms and the provided Products, (ii) failure to comply with your obligations under these Terms (iii) use or misuse of, or access to, the Website, or (iv) your violation of any applicable law, (vi) your violation of  of any person’s data (personal or not) (v) your violation of our intellectual property rights. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in connection therewith. All liability limitations set forth herein, as a whole, are valid and consistent with good faith and conduct, and Users agree to these exceptions and limitations.

11. ΙNTELECTUAL PROPERTY RIGHTS

All content on the web pages of this Website, including images, graphics, photographs, drawings, texts, services and Products are the intellectual property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions and treaties. The Company  reserves the sole ownership of all rights, titles and interests (all intellectual property rights) (the form and feel (including infrastructure)) of the Website through which the Products are made available. Any copying, analog / digital recording and mechanical reProduction, distribution, transfer, downloading, processing, resale, part or all of the content on the Website for any purpose other than strictly personal use, unless expressly granted in writing .

The names, images, logos and distinguishing marks that represent our Company and its Products / services, are our Company's and / or third party's exclusive trademarks and trademarks respectively and are protected by Greek, EU and international trademark and industrial and intellectual property laws and unfair competition. In any event, their appearance and exposure on the Website should in no way be construed as a transfer or assignment of their license or right to use them or any third party. 

By these Terms we grant you a limited and non-transferable license to access and use this Website, but not to download the content and its code in whole or in part, except with our express written permission. This license does not permit any resale or commercial use of this Website or its content, collection and use of our directories, Products, our commercial policy (discounts, coupons, etc.), data mining, etc. You have the right to use the above only for your own personal use. You may not use Linking & Framing of the Website without our written consent. You may not use any "meta-tags" or any other "hidden text" under our Company names or trademarks without our express written consent. In the event of unauthorized use, the license granted shall cease to be valid. The same applies to any use of our Company logos and trademarks.

Any unlawful use or any of the above actions or behaviors will constitute an abuse of our copyright (including copyright and database rights).

12.FINAL PROVISIONS

12.1.If at any time during the duration of the Contract we do not seek your strict compliance with any of your obligations under the Contract or any of these Terms and / or if we fail to exercise any of our rights or remedies which we are entitled to under this Contract or these Terms, this does not constitute our waiver or curtailment of such rights and remedies and does not relieve you of our obligation to comply with such obligations yeah. Our resignation from an individual claim does not constitute a resignation from any such claim in the future. No waiver by us of any of these Terms or the rights and remedies we have under the Contract will be considered valid unless it is expressly stated that this is a waiver and you are notified in writing,

12.2.If any Authority determines that any of these Terms of the Contract are void, unlawful or unenforceable to any extent, such Terms will be to that extent separated from the remaining Terms, which shall continue to apply. to the fullest extent permitted by law.

12.3. By using this Website, you agree that most of the communication with us will be electronic. We will contact you by e-mail or we will provide you information by posting alerts on this Website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information and other communication that we send you electronically complies with the legal requirements of providing it in writing. This condition will not affect your rights as recognized by law.

12.4. These Terms constitute the final and sole terms applicable to the Company's provision of the Products to the User and remove any pre-existing terms, prior agreements and arrangements, written or oral, between the Company and the User regarding the purchase and use of the Products. 

12.5. Any dispute between the parties regarding the application, interpretation, invalidity of the terms of the Contract, the existence or non-existence of the rights and obligations of the contractual or even delinquent parties shall be subject to an amicable settlement, and shall in any event be interpreted in accordance with the Greek law and, if not amicably resolved, will be subject to the exclusive jurisdiction of the competent courts of the city of Athens. In any case, if as a User you believe that your rights have been infringed, you can send your complaints to us by emailing: info@nidodileda.com  for an out-of-court settlement.If you have made an online purchase via our website, we hereby inform you in accordance with the European Regulation (EU) No. 524/2013 that you are entitled to pursue a settlement regarding a consumer dispute out of court via the Online Dispute Resolution Platform, which is accessible at http://ec.europa.eu/consumers/odr/.

PRIVACY POLICY

Privacy Policy 

Last update: 06.12.2023

1.Respect for your privacy and the management, protection and security of your personal data are a priority for ‘’Nidodileda Single Member IKE’’ (hereinafter " Nidodileda", ‘’ Company, "we", "our", "us"). The Company has established this Privacy Policy (hereinafter ‘’ Privacy Policy’’, ‘’Policy’’) to inform you when you visit the website www.nidodileda.com ("Website’’),  or subscribe to our Newsletter recipients list or use, in any other capacity, Website’s Services or purchase our Products by any way (Website, Social Media, Telephone) or use our Social Media or otherwise (hereinafter “you”, your”):  

• of the types of data it collects or produces for you and,

• of the purpose of collecting and processing your data and, 

• about how these data are processed and,

• about their recipients and the purpose for which they are processed,

• about your rights and choices on your personal data and,

• about how to contact us concerning any matter you may be concerned about in relation to your personal data.

2.     CHANGES IN PRIVACY POLICY

We may modify or replace all or / or part of this Policy at our sole discretion. Ιf there are substantial changes to this Policy or our practices regarding your data change in the future, we will notify you by publishing the changes to our Website. However, if you wish any clarification or information regarding the changes, or you wish to raise a dispute, a reservation or a question about such changes, you may contact us via e-mail at info@nidodileda.com or contact Company’s Data Protection Officer, Ms. Papanastasiou Panagiota, via email at notapapa@yahoo.gr and by phone at +306932345308. Please note that any information/clarification provided to you in connection with any changes to this Policy does not constitute a replacement, substitution or modification of this Policy. In any case, we recommend that you review this Privacy Policy from time to time, taking advantage of the ability to always find it as a permanent information point on our Website.

3.     If you continue to navigate on our Website, or to use our Services and/or to make purchases through our Website or Social Media or Telephone or accept our Newsletters, this means that you automatically and unreservedly accept this Policy or any modification of this Policy. If you do not agree with this Policy or  the modifications, you must not take any action or make any use of the Website or purchase or unsubscribe from the Newsletter recipient list, and you must not provide any personal data. However, you are entitled to ask for your data to be deleted. In any case, for any information or clarification, you may contact us while retaining your rights with respect to your personal data as outlined and described in Section V below.

ΙΙ.       PERSONAL DATA CONTROLLER & CONTACT 

1.The Data Controller of your personal data is the private company under the name  “Nidodileda Single Member IKE’’ , headquartered in Κifisia Greece, Levidou Street 1a, and VAT registration No 800562902, e-mail :info@nidodileda.com.

2. You can contact the Company at the contact details, e-mail : info@nidodileda.com ,telephone number +302106135652 or contact Company’s Data Protection Officer, Ms. Papanastasiou Panagiota, via email at notapapa@yahoo.gr and by phone at +306932345308 and provide us with your feedback, queries, comments or any complaints regarding this Policy and the collection and processing of your personal data, in general. You have the right to submit any complaint regarding your personal data that may arise from their processing by the Company to the Hellenic Data Protection Authority, which is the supervisory authority of Greece. For details, see the following link www.dpa.gr. However, we consider it our obligation and duty to handle any concerns you may have about your personal data we process, so please do not hesitate to contact us.

III.  DATA COLLECTION AND PROCESSING

Personal data or personal information means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one whose identity can be identified, directly or indirectly. Such data do not include data that are anonymous.

1.     WHAT types of data we collect for you

When you navigate to the Website or Social Media of Nidodileda, or purchase Products by any mean (Website, Social Media, Telephone),  or sign up for our Newsletters, or take part in promotional activities such as contests, social media interaction (e.g. comments, Likes, etc.) or otherwise, we collect various types of personal data for you, either directly from you or from third parties, or which we collect or create by our own means (including through automated means).

Indicatively, we collect the following personal data for you:

• Identity Data: (name, surname) that you provide to us when purchasing Products or when you sign up on our Website or  when you participate in contests, etc.

• Contact Data: (telephone number, e-mail, address details) that you provide to us when purchasing Products by any mean (through the Website or Social Media or Telephone) or signing up for our Newsletters,  or signing up on our Website, or as part of receiving a commercial communication from our Company or participating in various actions of our Company (e.g. contests, etc.). 

• Birthday : Υοu may provide your birthday Date voluntarily when subscribe to our Website.

• Financial data: (debit or credit card information,bank account details, billing address, etc.) that you provide to us when you pay your orders by electronic means (howsoever these orders may occur- Website, Social Media, Telephone), or in the case of refunds deducted from your purchases, etc. The card details, their confirmation, pre approval of payment and final charge are recorded in a secure bank environment through the Website . The Website is by no means aware and does not handle or store your card details.

• Transaction/Purchase Data: (type of Products, transaction value, time of purchase, payment method, details required in case of change or re-crediting of an account, etc.) that we collect about your purchase through Website. 

• Data from Social Media (such as Facebook, Instagram, Viber, Twitter, Tik Tok) or other third party accounts (Google Account): If you access or connect to the Website through a social media service or an outsource account link a Website Service to a social media service, the data which we collect may also include your user ID and / or user name linked with this social media or other third party service, the information or content you have authorized on the social media or third party to provide to us, as well as your profile image, your email address, or your friends' lists, as well as the personal data you have disclosed in relation to that particular social media service. When you access the Website through social media or third party services or when you link a Website to social media service, you authorize the Company to collect, store and use the relevant personal data and content in accordance with this Privacy Policy.

• Public data and posts including indicatively comments or content you post to the Website but also on message boards, social media, discussion groups, blogs, and other public user forums. Your personal information that accompanies this content, which may include your nickname, username, comments, likes, status, profile information and photo, becomes public information. Public information and publications are always public, which means they are available to everyone and can appear in search results on external search engines.

• Activity data and other data we can collect automatically. When you access and interact with the Website, we may automatically collect specific information about these visits (login information, device information, network information, usage information, etc.). For example: 

• Log Information We log information about your use of the Services, including your Internet Protocol (“IP”) address, the type of browser you use, access times, pages viewed, number of clicks, and the page you visited before navigating to our Services.

• Device Information We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.

• Network Information We may collect information about your network, such as information about devices, nodes, configurations, connection speeds and network and application performance.

• Usage Information We may collect information about the use of our Services and certain tools, such as how often the tools are used, the duration and quality of use, calibration data, project configuration data and operator data.

• Information Collected by Cookies, CAPI and Other Tracking Technologies. We may collect data from cookies and other tracking technologies (such as web beacons) to enhance your experience by allowing us to tailor our content based on your interests and distinguish you from other users of our Services.These technologies can be used to collect and store activity data about your use of the Website Services, such as the pages you have visited, the video and other content you have viewed, the search queries that you've also submitted the ads you've seen. See our Cookies Policy for more information.

2. HOW do we collect your Personal Data 

2.1.We collect DIRECTLY BY YOU the following personal information:

• At the time of submission of your purchase of our Products through the Website, which acts as the data processor, you must mandatorily provide  your full name ( first/last name), your email address, your phone number, your billing and delivery address details (unless they are the same) and payment details (credit / debit card, etc.) .The card details, their confirmation, pre approval of payment and final charge are recorded in an insecure bank environment (SSL). Our website is by no means aware and does not handle or store your card details.

• To sign up to the list of recipients of our Company’s Newsletters, you must provide to us your email.

• To send a gift card, you must inform us mandatorily with the name and the email of the recipient of the gift card.

• To book an appointment with our Creative Store team, you must provide us mandatorily  your full name ( first/last name), your email address, your phone number.

• In case of a refund to your bank account, you must provide us mandatorily your bank details (IBAN, Bank, Beneficiary’s name) and your email and telephone number 

• When communicating with us via email or telephone or the Company’s social media (Facebook, Instagram, etc.) and with the customer service department, you must provide to us your personal information, such as your name, your email, Order ID, contact or transaction details, which we will use on a case-by-case basis only to process your request.

2.2. We collect with AUTOAUTOMATIC MEANS the abovementioned (III.1) data and information about you: 

• Information Collected by Cookies and Other Tracking Technologies

• Activity data and other data we can collect automatically. 

2.3. We collect from third parties the following data and information about you:

• Personal data from social networks

• Your personal data may be shared with us by third independent organizations when there is a legal basis for processing and they are entitled to do so. In such cases, you must be informed about the processing of your personal data from the relevant Data Protection Notice of these third parties. These organizations may include social media such as Facebook, Instagram, Viber, Twitter, Tik Tok

• Public data and posts 

2.4     Personal Data from persons under 16 years old 

We do not knowingly collect any personal data from persons under the age of 16. Our services are provided exclusively to people who are at least 16 years of age or older. If you are under 16, please do not use or provide us with any personal data, do not register to our list of recipients of our newsletters, do not make any purchases and do not give any data about your name, address or contact information (phone, email, etc.).

If we find out that we have collected or received personal data from a person under the age of 16, we will delete it immediately unless parental or guardian consent has been given. If you believe we may have information from or about a person under 16, please contact us. 

2.5. Sensitive Personal Data

We do not collect and request that you do not send or disclose sensitive personal data (such as social security numbers, information on racial or ethnic origin, political views, religion or other beliefs, your health, criminal background or involvement to trade unions) at or through the Services of the Company or otherwise. 

3.  HOW do we use your personal information?

The main reason we collect data about you is to inform and provide you with the Website Services and to allow you to interact with these Services and in particular to purchase the Products of our Company. Τhe Use of the Services provided by the Website including the provision of online ordering services of the Website Products requires the ability to communicate with you. We may process your personal data in order to provide personalized services under the law (Article 6 (1b) of Regulation (EU) 2016/679). We also collect data: 

• To measure, analyze and improve the Website Services our current and future Services;

•  To provide and deliver the Services and Products you request, process transactions and payment information and send you related information, including confirmations and invoices;

•  To improve your experience through Company Services and our Products (both online and offline) by providing content that you may find relevant and interesting;

• To resolve technical issues related to the Services, and send you technical notices, updates, security alerts and support and administrative messages;

•  Το respond to your comments, questions and requests, and provide customer service;

• For the purposes of complying with applicable laws or legal procedures and / or responding to requests from competent government authorities;

• To fulfill a corporate transaction such as a proposed or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposal of all or part of the business activities, assets or stocks (including any bankruptcy or similar processes). For example, if the Company participates in a merger or transfer of all or a substantial part of its activities, the Company may disclose and transfer your personal data to the party or parties involved in the transaction as part of that transaction;

• Send you (via email, SMS, telephone, chat and social media) with your prior consent, offers, promotions and other commercial announcements about the Services and Products of the Company, and provide the information we deem appropriate that you are interested, both electronically and based on your location with your consent or where otherwise permitted by applicable law;

•  Personalize and improve the Services and Products, and provide advertisements, content or features that match user profiles or interests;

• Process and deliver contest entries and rewards;

• Link or combine with information we get from others to help understand your needs and improve our Services and Products;

• To satisfy your rights regarding your personal data;

• For other purposes for which we will notify you or will be identified on a case-by-case basis at the place where your information is originally collected.

4.   ON WHAT LEGAL BASIS do we use your personal data?

The Legal basis on which we make use of your information is either one of the following:

• Performance of a contract (e.g.Purchase Agreement) to which you are a party.

• For purposes of communication either at pre-contractual stage or on matters relating to your dealings with the Company, such as when buying a Product in order to inform you of its unavailability, its delivery, its characteristics, the execution of your obligations and rights according to the Terms and Conditions when you conclude a Purchase Agreement with us or to inform you know about changes to our terms of use or the Privacy Policy and the other policies that the Company adopts.

• Any legitimate business interest against which your data protection interests do not prevail.

• To manage and protect our business and Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data retention);

• To prevent and deal with cases of fraud and other illegal activities for the purpose of protecting the public and the safety of personnel, including the video surveillance system.

• We offer you services that are useful, easy to use and enjoyable, including personalized communication with you as you wish and have declared, and products of your interest and benefit to you, according to your preferences;

• To better understand our customer base so that we can improve our services, products and promotions;

• To better understand your buying habits in order to develop and improve our products and services and tailor the content of the site to your needs and preferences;

• To measure the effectiveness of the Website’s presentation and display on third-party websites;

• To perform market research, evaluation and analysis of your opinion on our Services and for our commercial policy, reputation, visibility of our trademarks and other distinctive features;

• To use data analysis tools to improve the Website, our products/services, our relationships with customers.

When we rely on the legitimate interests of the Company as a legitimate basis for processing your personal data (including automated decision-making and profiling), we must assess whether such processing overrides your interests, fundamental rights or freedoms that require the protection of your personal data.

We have taken these issues into consideration, and where we believe that there is a risk that one of your interests, fundamental rights or freedoms may be affected, we will not process your personal data unless we rely on another legitimate processing ground.

• To comply with a legal obligation with which we are bound.

In the context of its activities, the Company is required to process your personal data in order to comply with its obligations under the law, such as for example the maintenance of financial data of transactions for tax purposes, the use of your email for sending a confirmation of your order execution, and so on.

• If none of the above apply, your consent.

Your free and informed consent is the legal basis for using your email and/or mobile phone for us to send you direct mail in the Newsletter form to your emails, or for you to receive updates on news and offers on your mobile phone, or as appropriate.

Ιn particular :

5.   WHO are NOTIFIED of your personal data 

5.1. The Company may disclose your personal data for the purposes of Section III.2 in the following categories:

• In the context of the operation of our Website ,  the provision of Services, the purchase of Products and your best service, our Company reserves the right to cooperate with third-party service providers that provide us with support and access only to your data that are absolutely needed in order to provide their services to us. Indicatively, the Company cooperates with : 

• Third companies - service providers which shall perform the processing on behalf of our Company, and shall host and manage our Website and provide the technical support and technology for its Services

• Advertising and marketing companies

• Data analysis and research companies

• Companies supplying and supporting information systems,

• Accountants and lawyers

• To affiliated companies in their capacity as data processors or data controllers.

• To the competent authorities for the purposes of complying with applicable laws.

• To our partners and its affiliates, distributors, resellers, affiliate channels and / or licensors, where appropriate, to provide the Services you require or to support our promotion activity or to the extent permitted by applicable legislation.

• Το other users of your choice or through functionality available on the Website, including participation in interactive areas of the Website(if available).

• Τo courts, jurisdictions, and other government agencies if required to do so by law or by legal proceedings or if we believe the disclosure is necessary or appropriate to prevent personal injury or financial loss or in connection with a suspicious or actual investigation of illegal activity.

• If you have agreed to receive direct marketing from us and our affiliated companies, we may also share your data for this purpose.

• Τo a third party to whom we reserve the right to choose to transfer all or part of our business.

 5.2. Links to Other websites

Our Website may provide links to other websites and services for your convenience and information. These other websites and services may operate independently of us. The websites we link to may have their own privacy policy and terms of use, which we encourage you to read if you visit any website or service via a link. As long as the websites or services you visit through a link are not related to our Website, we are not responsible for them.

6. TRANSMISSION OF YOUR PERSONAL DATA TO THIRD COUNTRIES 

The Company generally maintains your personal data within the European Economic Area. In the event that data is to be transmitted to third countries outside the European Economic Area for which there is no European Commission decision or to International Organizations, all the appropriate safeguards provided for in the applicable data protection legislation on the transfers to third countries will be taken.

IV.     SAFETY OF YOUR PERSONAL DATA  

1. For the SECURITY of your personal data, our Company takes appropriate technical and organizational measures to protect the personal information we collect against unauthorized disclosure, use, conversion or destruction. Where appropriate, we use encryption and other technologies that can help secure the information you provide. We also require our service providers to comply with the strict requirements for the protection and security of personal data. The Company, through its respective contractual commitments and its affiliates, takes all necessary security measures to protect and safeguard confidentiality, the confidentiality and integrity of personal data. In any event, their security in the platform environment is without prejudice to reasons beyond their sphere of influence, as well as reasons due to technical or other weaknesses of the network not controlled by the Company or due to force majeure or accidental events. It is also your responsibility to ensure that the equipment (e.g. personal computer), software, telecommunications equipment you use is sufficiently secure and protected from malware (such as viruses). You must be aware that without adequate security measures the risk of data and the codes you use may be disclosed to unauthorized third parties.

2. We will keep your personal data collected for as long as is necessary for the performance of our contract with You. Upon expiry of the retention period, the Company will ensure that your data is safely destroyed and / or deleted.

 V. Your rights 

1.With regard to your personal data we collect and process, you have the following rights under European Data Protection Regulation (EU) 2016/679 on personal data protection:

a) Right of access: To request from us access to them to confirm that we are processing them in accordance with the law and / or your own orders and preferences,

b) Right of correction: you may inform us of any changes to your personal information or you may ask us to correct any of the personal information we hold about you.

γ) Right to delete or restrict processing: in some cases, you may ask us to delete or restrict the processing of personal information we collect about you or to oppose (the right to oppose) in certain ways in which we use your personal data, provided that Of course the law does not oblige us to the contrary.

d) Data portability: in some cases, you may also ask us to send the personal data you provided to a third party.

e) Where we use your personal data in accordance with your consent, you have the right to revoke this consent at any time without prejudice to applicable law.

2. If you wish to exercise any of your rights, you may, at any time, contact us in our contact details of Section II . The data subject should include in his her request his/her name and email address, the nature and date of the request. The data subject must receive an acknowledgement within 72 hours after the receipt of the request. Once the Company receives a request from individual to exercise his/her Data Protection Rights, the Company shall appoint without any delay and not later than 72 hours after having become aware of it, a person from the Company who will oversee the Processing of Personal Data and in case additional information is needed, the Company will communicate with the data subject.

The Company should:

(a) ensure that the scope of the rights request is sufficiently clear. If it is not clear, the responding person of the company should contact the requestor to request further information and

(b) check that the identity of the requestor has been verified. This should comprise both proof of identity and proof of address. 

Once the Company has received any additional information required about the scope of the request and appropriate identification documents from the requestor, they should acknowledge receipt of the rights request by contacting the requestor.

The Company should then determine whether the rights request is valid. If the rights request is not valid, the Company should contact the requestor and explain the reasons why the rights request is not valid. However, if the rights request is valid, the Company should properly action and respond to the rights request. All rights requests will be completed within one (1) calendar month of the receipt of the rights request and, where applicable, if additional information needed to verify the identity of the requestor, the deadline will be one calendar month from the date of receipt of the later document.

In certain cases, actioning a rights request will require third parties to take certain actions, for example to amend their records in response to a request to rectify personal information, or to delete personal information they hold in response to a request for erasure. The Company should therefore contact all third parties who hold personal data relating to the relevant individual and ask that they action the rights request, and confirm to Company that they have done so. Copies of all correspondence and other materials received by the Company in connection with any rights request will be kept for 2 years.

If you believe that your rights are in any way infringed, you can also file a complaint with the local Supervisory Authority:

Hellenic Data Protection Authority (www.dpa.gr).

Postal address: 1-3, Kifissias Avenue, PC 115 23, Athens

Call Center: +30 210 6475600

Fax: +30 210 6475628

E-mail: contact@dpa.gr

VI.COOKIES POLICY

Our Website respects your privacy and tries to collect only your data, which are necessary for its smooth operation, while ensuring a very high level of user experience. Although cookies on their own cannot search or process your information or search your computer, they store your personal information about your website traffic history or your online purchases.

1.What are cookies?

Cookies are small data files consisting of texts and numbers stored in your browser (Chrome, Mozilla Firefox, Safari,Internet Explorer) that contain information that allows the Website to remember important information that will make use of stay-in- athens.gr more effective and useful for you. It is a small file of letters and numbers that contains no personal data, which we store on your browser or on your device's hard drive. The cookie may contain information, such as the user ID or preferences, that the Website use to personalize the content, log the pages you visit, or store your password so that you do not have to enter it every time you visit our Website, cookies allow us to identify your device and enable specific information to make your navigation easier. Cookies help you maintain your personal settings and help us customize our Website accordingly.Cookies are not aware of any document or file on your device.

2.Use of Cookies 

We use Cookies, but without collecting, processing or storing any personal data from its use. We use cookies and IP technology to obtain non-personal information from our visitors and to provide our registered visitors with the best personalized online experience possible, e.g. to enhance Website navigation, analyze Website usage,personalize content and ads, provide social media features,  and assist in our marketing efforts. We use the following types of cookies:

Νessecary- Technical Cookies 

These cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Statistics -Analytical Cookies 

These cookies tell us about how you use the site and they help us to make it better. For example these cookies count the number of visitors to our website and see how visitors move around when they are using it. This helps us to improve the way our site works, for example, by ensuring that users find what they are looking for easily. Our website uses Google Analytics for statistics reporting.

Marketing Cookies 

These cookies are used to deliver advertised content which is relevant to you and they can be used to track the effectiveness of our ad campaigns on third party websites. These cookies are placed on our site by our third party service providers and they may remember your web browsing activity. Only anonymised information is captured and used and the purpose is to provide you with content which is relevant to you.

3.How can I disable or prevent the use of cookies on this website?

We will ask for your consent to the use of cookies on your first visit to the Services, allowing you to choose which types of cookies you consent to use.We may derive your consent from the note in a box and the "Accept all" option (or a corresponding key) or from the fact that you continue to browse our Website, despite the fact that a clear and visible warning is displayed on our Website that we use cookies. If you agree, we will place a consent cookie on your device. If, in view of the above, you wish to avoid the use of cookies on this website you must first deactivate the use of cookies in your browser and then delete the cookies stored in your browser that are associated with the website. This option to avoid using cookies can be used at any time. However, you should be aware that disabling cookies from your browser may not allow you to take advantage of all the features of the Website and some of the features of the Website and Services may not work as they should as they rely on cookies. 

Υοu can manage the cookies and the consent you gave by the Manage Cookies section in the Footer of the Website. You can restrict, block or delete cookies on this Website at any time by changing your browser configuration using the following instructions. All web browsers allow you to limit cookie behaviour or turn off cookies within the settings or options of the browser. The steps to do this are different for each browser, you can find instructions under the Help menu of your browser or by visiting www.allaboutcookies.org. Please note, however, that without cookies you may not be able to take full advantage of all our websites features. 

Instruction for deactivation and deletion in browsers, you can find in the below links: 

Internet Explorer //support.microsoft.com/kb/278835

Firefox //support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Chrome //support.google.com/accounts/answer/61416?hl=en

Safari //support.apple.com/kb/PH5042

Safari for iPad and iPhone //support.apple.com/kb/HT1677

COOKIE POLICY

VI.COOKIES POLICY

Our Website respects your privacy and tries to collect only your data, which are necessary for its smooth operation, while ensuring a very high level of user experience. Although cookies on their own cannot search or process your information or search your computer, they store your personal information about your website traffic history or your online purchases.

1.What are cookies?

Cookies are small data files consisting of texts and numbers stored in your browser (Chrome, Mozilla Firefox, Safari,Internet Explorer) that contain information that allows the Website to remember important information that will make use of stay-in- athens.gr more effective and useful for you. It is a small file of letters and numbers that contains no personal data, which we store on your browser or on your device's hard drive. The cookie may contain information, such as the user ID or preferences, that the Website use to personalize the content, log the pages you visit, or store your password so that you do not have to enter it every time you visit our Website, cookies allow us to identify your device and enable specific information to make your navigation easier. Cookies help you maintain your personal settings and help us customize our Website accordingly.Cookies are not aware of any document or file on your device.

2.Use of Cookies 

We use Cookies, but without collecting, processing or storing any personal data from its use. We use cookies and IP technology to obtain non-personal information from our visitors and to provide our registered visitors with the best personalized online experience possible, e.g. to enhance Website navigation, analyze Website usage,personalize content and ads, provide social media features,  and assist in our marketing efforts. We use the following types of cookies:

Νessecary- Technical Cookies 

These cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Statistics -Analytical Cookies 

These cookies tell us about how you use the site and they help us to make it better. For example these cookies count the number of visitors to our website and see how visitors move around when they are using it. This helps us to improve the way our site works, for example, by ensuring that users find what they are looking for easily. Our website uses Google Analytics for statistics reporting.

Marketing Cookies 

These cookies are used to deliver advertised content which is relevant to you and they can be used to track the effectiveness of our ad campaigns on third party websites. These cookies are placed on our site by our third party service providers and they may remember your web browsing activity. Only anonymised information is captured and used and the purpose is to provide you with content which is relevant to you.

3.How can I disable or prevent the use of cookies on this website?

We will ask for your consent to the use of cookies on your first visit to the Services, allowing you to choose which types of cookies you consent to use.We may derive your consent from the note in a box and the "Accept all" option (or a corresponding key) or from the fact that you continue to browse our Website, despite the fact that a clear and visible warning is displayed on our Website that we use cookies. If you agree, we will place a consent cookie on your device. If, in view of the above, you wish to avoid the use of cookies on this website you must first deactivate the use of cookies in your browser and then delete the cookies stored in your browser that are associated with the website. This option to avoid using cookies can be used at any time. However, you should be aware that disabling cookies from your browser may not allow you to take advantage of all the features of the Website and some of the features of the Website and Services may not work as they should as they rely on cookies. 

Υοu can manage the cookies and the consent you gave by the Manage Cookies section in the Footer of the Website. You can restrict, block or delete cookies on this Website at any time by changing your browser configuration using the following instructions. All web browsers allow you to limit cookie behaviour or turn off cookies within the settings or options of the browser. The steps to do this are different for each browser, you can find instructions under the Help menu of your browser or by visiting www.allaboutcookies.org. Please note, however, that without cookies you may not be able to take full advantage of all our websites features. 

Instruction for deactivation and deletion in browsers, you can find in the below links: 

Internet Explorer //support.microsoft.com/kb/278835

Firefox //support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Chrome //support.google.com/accounts/answer/61416?hl=en

Safari //support.apple.com/kb/PH5042

Safari for iPad and iPhone //support.apple.com/kb/HT1677

DELIVERY & SHIPPING

6. DELIVERY & SHIPPING

6.1. Notwithstanding clause 4.2. above regarding Product availability, we will endeavor to send the order consisting of the Product(s) listed in each Shipment Submission within a maximum period of 30 days from the date of the Contract conclusion ( Shipment Confirmation), unless different agreed by both Company and You in writing. Nonetheless, there may be delays for reasons such as the customization of Products, the occurrence of unforeseen circumstances or the delivery zone. If for any reason we are unable to comply with the delivery date, we will inform You of that situation and we will give You the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid. For the purposes of these Terms, "delivery" shall be understood to have taken place or the order "delivered" as soon as You or a third party indicated by You other than the carrier acquires physical possession or control of the goods, which will be evidenced by the signing of the receipt of the order at the agreed delivery address. The gift card will be considered delivered as set out in clause 9 and, in any case, at the time of sending this to the email address specified by You.

6.2. Our Products are delivered within the Greek Territory and Abroad. You have the below delivery options: 

- Shipping to the address stated during the order 

In the event that the Products are shipped to the address chosen by the Customer, the Products are sent via a courier company chosen by the Company or Company’s driver ( both hereinafter as the ‘’ Carrier’’) and You get informed electronically that the Products are shipped. Shipping costs are borne by the Customer and vary depending on the delivery address of the order. Any incorrect data entry by You regarding the delivery address and therefore incorrect calculation of shipping costs is borne by You and not the Company.  We are not responsible for the loss of any packages arising from miscommunication between You and the courier company. We do not make deliveries on Saturdays and Sundays. Our Company makes every effort for the timely and appropriate delivery of your Products, however we reserve the right that the delivery of your Product(s) may be delayed in the event, including but not limited to, that (a) we do not have it in our warehouses when we estimate, (b) there is an event of force majeure, such as indicative extreme weather phenomena, strikes, or any other event outside our sphere of influence and control which may affect the transport and delivery of your order, (c) there is a lack of sufficient stock. In the above cases we will contact You to inform You about the delivery time of the Product that is not immediately available. If the Customer does not receive the Product after receiving the Shipping Confirmation and despite the relevant notification from the Carrier of the Company, we reserve the right to withdraw from the purchase, terminate our Contract and cancel the order. As a result of the termination of the Contract, we will refund any payment received from you, excluding delivery and/or bank transfer costs, as soon as possible and in any case within 14 days of the date on which we gain again the possession of our Products. Upon shipment of the Products, the risk of loss or damage to the Products is transferred to you, once You or a third party, other than the carrier, is in physical possession of the Products.  That’s why,the latter must check the Products he receives upon receipt, as when receiving the Products, You confirm that You have correctly received the Products of your order.

- Collect from our physical store

In the event that the Customer chooses, when submitting his order, collect from our physical store ( Nidodileda Creative Store in Kifisia, Levidou 1a), You will receive after the Shipping Confirmation, an  electronic update ( ‘’Collect Receipt Email’’) informing You that the Products are waiting on the store to be picked up. You shall pick up the Products from our physical store within five (5) calendar days after the ‘’Collect Receipt Email’’. If You don’t receive the Product within the above mentioned period, we reserve the right to withdraw from the purchase without any other notice, terminate our Contract and cancel the order. As a result of the termination of the Contract, we will refund any payment received from you, excluding bank transfer costs, as soon as possible and in any case within 14 days of the last date that you should receive your order. To receive the Products, You - or any authorised by You third person- must show the confirmation of the order (order code) as well as an official identification document (such as a national identity card or passport). The risk of loss or damage to the Products is transferred to you, once You or a third party- authorized by you- receive the Products from our physical store, thus is in physical possession of the Products.  That’s why, the latter must check the Products he receives upon receipt, as when receiving the Products, You confirm that You have correctly received the Products of your order. The preorder Products and gift cards are not available for collect from store delivery. When You choose the collect from store shipping method, the cash on delivery payment method is not available.

It is not possible to change the delivery method, from shipping at your selected address to collect from store or vice versa. In the event of the cancellation of an order and the placement of a new order, the availability of Products will have to be checked anew.

6.3. Shipping Cost

The shipping cost of your order is calculated and charged automatically by entering the shipping address postal code after having added the Product in your shopping cart and before You proceed to placing your order, EXCLUDING the case of some products from the HOME Collection for which the shipping cost is calculated after your order due to their particular characteristics. (For these products there is a special indication in their description on the Website and you will be contacted and informed after ordering them) .The charges are calculated based on the weight (in kilos) and the Postal Code of your delivery area.  

A.Delivery  within Greece: No Shipping Cost

B. Delivery within the countries of European Union (EU)

- No shipping Cost for orders over 150 euros

- Shipping cost charged according to these clause for orders below 150 Euros

C. Delivery within non- EU countries : Shipping cost charged

ATTENTION

For non-E.U. countries (Category C), the Product’s custom clearance may be an extra cost , not included in the purchase price, is charged to the recipient at the delivery of the Product from the local authorities and is paid by the Customer. Custom clearance charges vary depending on the applicable taxes of each country.

RETURNS AND EXCHANGES

7. WITHDRAWAL

7.1.Right of withdrawal

Consumers are entitled to withdraw from the Contract concluded with us through the Website, telephone and social media without the payment of any penalty and without any reasons, 14 calendar days from the date of receipt of the Products purchased. Right of withdrawal is expressly excluded for those Products mentioned in clause 7.4, thus the return of the gift card is governed by the Gift Card Terms and Conditions of Use as set in clause 9. The withdrawal period will expire after 14 calendar days from the day on which You or a third party other indicated by You other than the carrier acquires physical possession

i) of the last good, in the case of several goods ordered by You in one order and delivered separately;

ii) of the last lot or the last piece, in case of delivery of goods consisting of several lots or several pieces.

7.2. HOW YOU CAN EXERCISE YOUR RIGHT OF WITHDRAWAL

To exercise the right of withdrawal, You may notify us in writing either at our email address info@nidodileda.com of your decision to withdraw from the Contract or by an unequivocal statement (e.g. a letter sent by post). You may use the model withdrawal form as set out in the Annex attached hereto, but it is not obligatory. You should return the Products to our address Nidodileda, Levidou 1A, Kifisia Attikis 14562 Greece (T. : +30 2106135652)  or prior to a mutual agreement transfer them to a person authorized by us to receive the Products, without undue delay and in any case within fourteen (14) calendar days from the day on which You notified us of your decision to withdraw from the Contract. The deadline to exercise the right of withdrawal is met if the consumer sends back the goods before the expiry of the period of fourteen (14) calendar days after the notification of his decision. If the deadline of the shipping back of the Products expires, we would not refund to You any payment received or change any product or issue any Credit Voucher according to article 7.3. and 7.6. herein. Unless You hand the goods over in our Nidodileda Creative Store in Greece, You shall bear the direct cost of returning the goods (e.g. the shipping cost, any customer clearance charges). If You don’t pay these costs, such costs will be deducted from the value of the returned Products. Cash on delivery costs are not refundable if you decide to exercise your right of withdrawal.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.Your right to to exercise the withdrawal right from the Contract shall apply exclusively to the Products that are returned in the same conditions in which You received them or with no diminished value. No reimbursement will be made if the Product has been used more than just opening it, for Products that are not in the same condition as when they were delivered or when they have been damaged, or for Products that their value is diminished.  Please return the Products using or including all their original packaging, instructions, and other documents, if any, accompanying the Products. In any case, You must send the Product to be returned together with the purchase receipt You received when the Product was delivered otherwise the exercise of your withdrawal right is not valid. 

You shall assume the cost and risk of returning the Products to us, as indicated above.

7.3. RESULTS FROM THE WITHDRAWAL 

i. Refund of payment 

We shall return any payment received from you, including, where applicable, delivery costs (excluding any additional charges due to your choice to use other return/delivery methods than the cheapest return/delivery method that we offer), without undue delay and in any case within fourteen (14) calendar days from the day on which we were informed of the consumer's decision to withdraw from the Contract under clause 7.1. Notwithstanding the foregoing, we may withhold the reimbursement until we have received the Products back, or until You have supplied evidence of having sent back the goods, whichever is the earliest. The refund will be paid if the conditions set in articles 7.1 and 7.2. are met, including the purchase receipt of the goods to accompany the return of the Products. The refund will always be paid using the same means of payment as those the consumer used for the original transaction. Delivery costs will be reimbursed when the right of withdrawal is exercised within the statutory period and all the goods in which the relevant parcel consists of are returned timely. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which You notified us of your intention to cancel. We will deduct the value of the returned Products if You didn’t pay any cost direct cost of returning the goods (e.g. the shipping cost, any customer clearance charges). Instead of the refund, you may request to issue a Credit Voucher according to article 7.6. 

ii. Change of Product

We shall change any Product purchased by you, and bearing to us any delivery costs (excluding any additional charges due to your choice to use other return/delivery methods than the cheapest return/delivery method that we offer or purchasing another Product(s) more expensive than the initial Product where in that cases you shall bear the extra cost of shipping the new Product(s) (e.g. the shipping cost, any customer clearance charges) without undue delay and in any case within fourteen (14) calendar days from the day on which we were informed of the consumer's decision to withdraw from the Contract under clause 7.1. Notwithstanding the foregoing, we may withhold the reimbursement and not change the Product until we have received the Products back, or until You have supplied evidence of having sent back the goods, whichever is the earliest. The change will be paid if the conditions set in articles 7.1 and 7.2. are met, including the purchase receipt of the goods to accompany the return of the Products and when the right of withdrawal is exercised within the statutory period and all the goods in which the relevant parcel consists of are returned timely. The change of Products will be shipped as soon as possible and, in all cases, within 14 days from the date on which You notified us of your intention to change. We will deduct the value of the returned Products if You didn’t pay any cost direct cost of returning the goods (e.g. the shipping cost, any customer clearance charges). 

7.4 You shall not have the right to exercise the withdrawal right from the Contract when it is for the delivery of any of the following Products:

• Customized items 

• Sealed goods which are not suitable for return due to hygiene reasons and were unsealed after delivery (e.g. underwear, swimwear)

• Used by the Customer Products 

• Earrings (excluding the clipped ones), since it is not possible to establish the way in which they were tested by you.

7.5.  RETURNS OF WRONG/DEFECTIVE ProductS 

In the event of a wrong or defective Product being sent, You have the right, within fourteen (14) calendar days of receipt of the Product, to contact us on the email: info@nidodileda.com of our Company and inform us of the defect in the Product or our error in the execution of your order and inform us if You want to replace it with the correct/non-defective Product or to get your money back. Our Company undertakes to cover the total cost of returning and resending the correct/non-defective Product, by sending it using the same shipping method as the original one. You expressly acknowledge and accept that in this case the Product replacement is subject to the availability of the correct/non-defective Product in our stores at the time You notify us and if the conditions set in this paragraph are met. In the event that replacement is not possible, we will refund the total amount received from You including any delivery costs (excluding any additional charges due to your choice to use other return/delivery methods than the cheapest return/delivery method that we offer), subject to what is expressly set out below. After notifying us for the wrong/defective Product, You should return the Product to our address Nidodileda, Levidou 1A, Kifisia Attikis 14562 Greece (T. : +30 2106135652) within the period of fourteen (14) calendar days after your notification of the wrong/defective Product.  If we receive the Product in a timely manner, we will carefully examine the returned Product and will notify You by e-mail within a reasonable period if the Product may be refunded or replaced (as appropriate). The refund will be made immediately if the conditions of this paragraph are met, without undue delay and in any case within five (5) calendar days from the day on which we receive the Product You returned in accordance with the above and subject to the provisions of article 7.4 and 7.3. regarding the return of the Product on your behalf and after we examine the returned Product . You expressly agree that the replacement of the Products or the refund of the money for the Product whose order was executed incorrectly, is carried out as long as the Product to be replaced is returned to our Company in the same good condition that You originally received it, accompanied with the relevant purchase receipt. Our Company does not replace or refund the value of Products that are dirty, damaged, used, or with diminished value or are not accompanied by all the documents (receipt, return form and/or proof of return, distinctive Product tags) that You received from us. In the case of returning a defective Product, we reserve the right to examine the Product and not replace or refund any money if we have no sufficient evidence that our Company is responsible for the defect in the Product, if the defect actually exists. The refund shall be paid by the same payment means You used to pay from the purchase. All rights recognized in current legislation shall be, in any case, safeguarded.

This clause is not applicable if the Company had notified the Customer and thus he was aware of the lack or defect in the Product. In addition to that, the Products that we sell, especially artisan Products, often have the characteristics of the natural materials used in manufacturing them. These characteristics, such as variations in grain, texture, knots and color, may not be considered defects or damage. On the contrary, you must count on their presence and appreciate them. We select only Products of the highest quality but natural characteristics are inevitable and should be accepted as part of the individual appearance of the Product.

 7.6. CREDIT NOTE INSTEAD OF REFUND 

If you wish to receive a credit note instead of a refund (howsoever this refund will arise), you shall declare this to our customer support team in writing and then you will receive a credit note voucher valid for six (6) months from the day of its issuance and only valid for purchase(s) on our Website. In order to issue the credit note, the return procedure described herein must be followed. 

GIFT CARD TERMS AND CONDITIONS OF USE

9. GIFT CARD TERMS AND CONDITIONS OF USE 

9.1. By purchasing and/or using the Gift Card, this evidences your full acceptance of these terms and conditions, which have been made available to you at the time of purchase and which are also available herein. The Gift Card is at all times the property of the issuer of the Gift Card, who is the Company. 

9.2. You can pay the initial opening balance for the Gift Card by any of the means of payment accepted at the Website, except for the cash on delivery payment method and by means of another Gift Card. The Gift Card can be used only one time for a single purchase and solely for purchasing Products from the Website. Where the purchase price is in excess of the available balance on the Gift Card, the difference will need to be paid through any other payment means accepted at the Website.

9.3. Items purchased with the Gift Card via the Website are subject to this Terms. Any refund for items purchased with the Gift Card which are returned will be paid by us by crediting the price of the returned items to a Credit Voucher, which will be sent by email to the email address of the customer who made the purchase with the Gift Card. The Gift Card is valid for six (6) months from the date of dispatch (Shipping Confirmation). At the expiry of this validity period, the Gift Card cannot be renewed, or used to purchase items, or reactivated. 

9.4. The Gift Card is a bearer instrument. Its holder shall be solely responsible for the use and custody of the GIft Card. We will not be responsible for any failure or delay in delivery of the Gift Card to its intended recipient if caused by events or circumstances beyond our reasonable control [e.g. a) defects or damage to telecommunication lines/systems, b) delay in the retransmission of information or data or the loss of information or data that may occur under the above conditions , c) inaccuracy of the recipient's details of the Gift Card provided by the Gift Card purchaser, d) non-delivery of the Gift Card to the e-mail address provided, or e) the fact that the email sent may be considered spam or unsolicited e-mail]. The Gift Card shall not be used for the purposes of advertising or promoting items or services marketed by any third party other than us without our prior written consent.

9.5. The balance on the Gift Card cannot at any time be refunded, or exchanged for cash, except if the Gift Card is unused, the statutory right of withdrawal exists within 14 calendar days of the date of the Shipping Confirmation email. The price paid for the Gift Card and its standard delivery costs (if any) will be refunded using the same means of payment used to purchase it. To exercise your withdrawal right, You must provide the order receipt in order to enable us to refund the balance of the Gift Card. 

9.6. We reserve the right to amend these terms and conditions from time to time. The Gift Card will be subject to the terms in force at the time the Gift Card was purchased, unless any change in the terms is required to be made by law or governmental authority, or any non-material change in the terms is due to technological changes in our systems; in which case any potential changes will also apply to Gift Cards previously purchased. 

PRIVACY POLICY & TERMS & CONDITIONS

Last Updated on 16.12.2022

1.GENERAL

1.1. Welcome to the website www.nidodileda.com ("Website"). The private company under the name Nidodileda Single Member IKE  (" ΝIDODILEDA’", ‘’ Company, "we", "our", "us"), a company established and existing under the Greek Law,  with registered office at Κifisia Greece, Levidou Street 1a, and VAT registration No 800562902, offers products from Nidodileda and Nidodileda Home collections (hereinafter “Product(s)”) for sale directly to its customers through the Website. The sale of Products on the Website is subject to these Terms and Conditions of Sale ( “Terms”) together with the Privacy Policy  and Cookies Policy,   as may be amended from time to time and set the terms and conditions under which You, under any capacity, ie. the viewer, User, visitor, consumer-buyer, (hereinafter “You”, or the “User”, or “yours” or ‘’visitor or ‘’Customer’’), visit the Website and/or use the context and purchase the Products. By accessing/browsing in the Website and/or purchasing the Products, You fully acknowledge and accept that You have read, understand and agree to the Terms (including the Privacy Policy) that apply for all content on the Website and they  bind You every time You visit the Website and constitute a binding agreement between You and the Company (the 'Agreement').

Please read these Terms carefully. If You do NOT accept and agree with these Terms together with our Privacy and Cookie Policies , You have no right to use the Website or the Products  and must cease accessing the Website and/or use the Services immediately. your Use of Services is expressly conditioned upon your assent to all the terms of this Agreement, to the exclusion of all other terms.

In case You need any clarifications or information regarding the Terms, or You have any inquiries etc. in relation to the Terms, You can contact us through telephone ( +302106135652) or  email (info@nidodileda.com) before performing any of your actions on the Website.

The Company reserves the right at any time, without cause and without prior notice, to cancel, suspend or terminate the operation of the Website or the sale of certain Products.

1.2. INFORMATION FOR CONSUMERS

The Website, the content and infrastructure of the Website, and the Products provided through the Website are owned, operated and provided by the Company and are provided for your personal, non-commercial (B2C) use only, subject to the present Terms. The purchase of the Products on the Website is permitted only to individuals who are 18 years of age or over, or those under 18 years old with the consent and supervision of a parent or guardian. According to our Privacy Policy, Nidodileda does not knowingly collect personal information on the Site from or about minors. The Products offered for sale on the Site can be purchased and shipped only to the countries indicated on the Website.Before confirming and sending the purchase order, You must read these Terms carefully. They can also be viewed and downloaded from the Site. 

1.3.MODIFICATIONS TO TERMS 

We reserve the right, at our sole discretion, at any time  to amend, update, delete, add, adjust, restrict unilaterally, partially or in total : a)  the Terms, b) the Privacy Policy and Cookie Policy, c) the Products and d) the technical characteristics, features and functions of the Website,(herein the “Amendments”), or to proceed to any Amendments imposed by Laws, without your permission and/or consent or even without any prior notification, however any such Amendment will be within the legal and ethical limits. If we do this, depending on the nature of the change, we will post the changes on this page and indicate at the top of this page the date these terms were last revised and/or notify You, through reasonable means and as required by applicable law. Any action or purchase of Products or any access to the Website after the date any such Amendments become effective constitutes your unconditional acceptance of them .

1.4. YOUR PERSONAL DATA

Your privacy is important to us. For details please see our Privacy Policy  as it describes what information we collect from You, how we use that information, and the legal bases we have to process your information. By using our Website, You consent to our collection and use of personal data as outlined therein.

If You have any questions regarding our Terms or Privacy Policy You can contact us either by phone at +302106135652 either by e-mail info@nidodileda.com.

 2.  GENERAL TERMS OF USE OF THE WEBSITE

2.1. Υour access to and use of the Website and / or any purchase You make through it is at your sole risk. The Company has taken, as far as possible, all necessary security measures to protect the Website from viruses and other malware and controls access using security systems to prevent attacks and other unauthorized actions, but does not warrant that the content of the Website is free of viruses, errors and other harmful information and Company is not responsible for any damage caused to such visitor / User equipment, software or files, and for any any damage that the visitor / User may suffer from the above causes.

Further to any access / use of the Website:

-You are solely responsible for having the necessary equipment (eg personal computer, mobile), software, telecommunications equipment and any services necessary to access the Website. You are also responsible for protecting your system from viruses and other malware.

-You are the only and solely responsible for the legal use of the Website and the purchase of Products and are obliged to abstain from any unlawful and abusive conduct, as well as from the adoption of unlawful practices and practices of unfair competition. You must comply with the rules and provisions of Greek, European and International Law and with the relevant laws governing telecommunications and refrain from any illegal and abusive conduct that may affect other visitors / Users and cause harm or malfunction to  the Website and the Company.

-You undertake not to engage in any fraudulent use of the  Website and Products . If we reasonably believe that You have taken such action we have the right to take any action to remove the action (eg cancel your order).

-You are solely responsible for the legality and accuracy of the information and Data You provide to the Website for which the Company has no responsibility or obligation to control, unless imposed by us by law.

-You are not allowed to resell, deep link, use, copy, monitor (e.g. spider, scrape), display, download, or reproduce any content or information, software, Products, or Services available on our Website for any commercial or competitive activity or purpose.

-You are not allowed to use the Website and its Products in any way, in order to post or publish or transmit any content that is unlawful, threatening, offensive, defamatory, immoral, vulgar, obscene, enhancing or expressing racial, ethnic or other discrimination third parties in any way.

-It is prohibited to act or omit to act that: (a) infringe, violate, any copyright, trademark, patent, trade secret, privacy or any other intellectual property or proprietary right of the Company or any other third party ; or (b)  contain software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or ruin the Company’s, and its associates or/and the other Users/consumers reputation or violate any personal or other data of other Users/consumers of the Website.

-It is prohibited (a) to gain unauthorized access to any information and/or data (including personal data) distributed in the website, or any attempt to provide unauthorized access to any third party to any such information and data; (b) to access and use the website with the aim of developing any Product or service that competes ours; (c) to facilitate in any way and by any means the third parties access to the data provided to the Website by its Users; (d) any form of Software piracy, hacking and / or theft, transfer, downloading, processing, resale,  copying, distribution, creation of derivative data work (including personal data) and information, including content and material (photos, graphics, texts, etc.) of the Website.

-It is prohibited in any way to interfere with any functionality or appearance of the Website, as well as any illegal and unauthorized modification of its content. You must by no means and by any means cause such offenses on or through the Website to infringe upon the rights of the Company, other Users and / or third parties. This includes the prohibition of sending spam or other material harmful to our interests, the interests of other Users and / or third parties.

-You UNCONDITIONALLY DECLARE THAT YOU HAVE THE LEGAL AGE TO ENTER INTO ANY TRANSACTION WITH US TO BIND YOURSELF BY THE PRESENT TERMS FOR ANY USE OF THE WEBSITE AND ITS ProductS AND THE JURISDICTIONAL CAPABILITY TO MAKE BINDING AGREEMENTS

-In the event that the Company is involved in any litigation or is required to pay any kind of compensation to third parties for reasons arising from the breach of the User's obligations, You shall be liable to the Company for this reason.

2.2. The Company makes every effort to ensure that the information contained on the Website is complete, accurate, up-to-date and unambiguous without any warranty and therefore without liability. However, under no circumstances, including negligence, Company shall not be liable for errors, omissions, or any omissions related to the information, for delays or interruptions or for failure to transmit the information or for any damage caused to the visitor / User due to the use of this information. The content of the Website does not constitute financial, legal or other advice, inducement to carry out any investment or other activity and the Company bears no responsibility for the use of the Website by visitors / Users acting on their own will. See Clause 4 hereof. 

2.3. ADVERTISEMENT

We retain the right to advertise Our Website and Products and Services to other sites of Our choice and use affiliates or third-party advertising agencies, as appropriate. These ads use cookies but do not use any personally identifiable data. You can read more about Our Cookies Policy HERE.We also retain the right to host on Our Website Ads of third parties. The Ads may contain link to website of others. Ιf we do so, we take all due care and reasonable measures to ensure that the third parties Ads do not contain any material that is illegal, offensive, false or misleading, and we prohibit any Ads that may contain material threatening, bad worded, pornographic, guns, virus, other inappropriate programs, pyramid schemes, illegal activities, or any other inappropriate content at its sole discretion. However, no advertising may imply that it is endorsed or made in association with the Company. In addition, we take all appropriate measures to identify any advertisements that violate the above and are in violation of the law, however we do not guarantee the appropriateness and legality of these advertisements and the Company may, at any time, decline any advertising for any reason whatsoever it deems appropriate , even after its publication.

 2.4.  EXTERNAL LINKS

The Website may contain links, hyperlinks and or banners that lead to other websites owned and operated by third parties. These other websites may contain information and adopt Policies that are different to ours. Therefore we bear no responsibility for the practices used by those third parties and the information provided by them. You must read and understand their Terms and Conditions and Privacy Policies before entering those websites, since We do not control it.  We don’t endorse the sites we link to and we’re not responsible for the legality, completeness, timeliness and accuracy of the information, nor for the quality and qualities of the Products or services, the content, the privacy policy, of other websites on which our Website may referrals via links, hyperlinks or banners. Our Company shall not in any way be deemed to endorse or accept the content or services/Products of the pages to which it refers, or to link to them in any other way. Referrals to other sites are for the convenience of the visitors / Users only and in no way constitute any form of commitment or warranty or inducement or endorsement of the Company, either for the content or the quality of the services/Products provided. 

2.5. SOCIAL MEDIA

Yoυ can follow Our Company on Facebook, Linkedin, Instagram, Pinterest, Youtube, (hereinafter the “Social Media), to learn about Νidodileda place your comments and follow our promotional campaigns relating to the Products. Any Products or Service being offered by us through Social Media and all the information posted are subject to the Terms, unless otherwise agreed. We do not have any access to your Social Media Accounts, and we do not control your interaction with the Social Media, therefore we bear no responsibility for any action and/or omission on behalf of the Social Media. For this reason You must read carefully the terms and Conditions of the stated Social Media. 

3.  CONCLUSION OF CONTRACT TERMS

4. ORDER TERMS

4.1. THE PRODUCTS

For each Product offered for sale on the Site, there is display of information for the Product concerned on the Website (e.g. photo, unitary price, the colors and sizes available). The images are used only as an example of the Product; We cannot, therefore, be held responsible for any graphic misrepresentation of the Product on the Website. Moreover, all the above information are subject to technical and/or typographical errors, which cannot be foreseen or checked, or may have been made due to malfunctions of the Website or due to force majeure events, out of our control. We reserve the right to choose the Products we display, promote and sell on our e-shop, whereas we have to right to amend from time to time the Products or to remove or replace some of them, without any warning or prior notification to You. Same applies to any offers, sales prices, or pricing policies, since such right lies at our own sole discretion .

4.2. AVAILABILITY OF PRODUCTS

All Product orders are subject to availability of the same. Nidodileda does not guarantee the availability of the items offered on the Website, as they are subject to stock limits. We invite You to check the availability of items offered on the Website at the time of purchase. Along this line, if there are difficulties regarding the supply of Products or there are no more items left in stock, we reserve the right to provide You with information within 3 working days on substitute Products of the same or higher quality and value that You may order. If You do not wish to order the substitute Products, we will refund any amount that You may have paid within 5 working days.

4.3.ORDER PROCEDURE

We accept orders through our Website, over telephone (see clause 4.3.C herein), orders sent via email or through our Social Media direct messages (see clause 4.3.D herein). The present Terms apply to orders made through all the above cases. Any notification on the return document of a wish-list Product, is not considered as an order that falls under the present Terms. 

• ORDER SUBMISSION 

You select the Products of interest, color and size from the Website and push the button Add to Cart. Before submitting the order, check the Products You wish to purchase in the "SHOPPING CART" link/icon and differentiate if You want the Order and remove Products from your cart before completing your order. The order procedure will be considered concluded only when You complete the check-out process,  accepting among others these Terms by ticking the relevant tick box and then You are redirected to the Order Confirmation page.

In order to complete your order:

a. Whether You buy the Products as a Guest, providing us with certain important mandatory personal information for the submission and processing of your order, information regarding the payment and shipment of the Products, etc. This information is: name, surname, email, telephone, delivery address (street, number, city, zip code, country) as well as your card details in case You choose to pay by credit card.

b. Whether You are able to sign in/up as a Member. your registration/sign in as a Member of Nidodileda by creating/subscribing to your personal Account is not a necessary condition in order to submit your order and make a purchase from the Website.However, creating an account on the Website allows You to access your order/purchase history, create wish lists, check out faster. For signing up, You shall enter your name, surname, an email and a password. your Member account is a free, personal, non-transferable Service. In the event of a change of information, You must immediately inform us of your new information, so that your Account details are always accurate and true. In order to sing up/in, You confirm You read and agree to these Terms and the Privacy Policy.

By submitting an order You hereby accept and undertake to observe, in the performance of the contract with Nidodileda, these Terms. It is possible to correct possible errors in the information entered during the process until the submission of the order. That’s why when submitting the Order, You acknowledge that You have read all the information given to You during the purchase procedure and that You fully accept the Terms, as these will be binding once the purchase has been confirmed. Consumers will be able to access their Orders at any time through the “My Account” clause if they are Members or by contacting us by email at info@nidodileda.com.

During the submission of your order, You shall declare your complete and true information. Upon completion of submitting your order, You choose the method of payment. In case of payment by card, You represent that You are a legal/authorized User of the credit or debit card You provide to us and that there is sufficient available balance to cover the value of the Products You are purchasing. Our Company may -without being obliged to- verify the payment information You provide to us when You choose credit/debit card or third-party online payment providers as a means of payment, in order to secure our financial transactions. In the event that any deviation, error or any other existing or potential problem is found, it may, at its absolute discretion, reject your order.

After submitting your order, You are then connected to the payment provider we work with, depending on the payment method You choose. You can pay in one of the ways listed below in clause 5.1.

Once your order will be successfully completed to our website, we will send You an email message to the email account You have provided us confirming the submission of your order, including your order details (the Order Submission)  .

 B.ORDER CONFIRMATION AND ACCEPTANCE

Once the order submission has been completed in accordance with the above, Nidodileda then examines whether your order can be executed or there is a reason to reject it as set out herein. As long as it is judged that it can be processed, we will proceed with the shipping of your order according to the shipping option You have chosen in the relevant submission step. When we complete the shipment process we will inform You by email about the confirmation of your order and its shipment (Shipping Confirmation email).  For more information regarding shipping and  delivery time, please see clause 6 below.

In the event that upon receipt of your order, (a) we find any  of the Products You have ordered to be out of stock or an unexpected delay in its delivery, or its temporary unavailability or any other matter-problem that makes the order partially acceptable and enforceable by us, (e.g. a Product has been delayed from being sent by our supplier due to a stuck in transit, force majeure, etc., as a result of which we do not have it in our warehouses when we estimate), or (b) there is an event of force majeure, such as indicative extreme weather phenomena, strikes, or any other event outside our sphere of influence and control, which may affect the transportation and delivery of your order, or (c) there is a lack of sufficient stock , we will contact You directly on the contact details You have provided when submitting your order in order to agree with You on any modification, by correction and/or cancellation of your order. We hope to be in contact with You, however in the event that this is not possible within three (3) days from the date of submission of your order, we will send You an email informing You for the part of the order that Nidodileda can fulfill, and we will cancel the remaining part of your order that is not possible to be executed by us, notifying You for this in the same email. In case You have paid for the part of the order that has been canceled, our Company will refund You the amount corresponding to the canceled Products within 5 working days.

Please note that orders submitted by 12:30 p.m. (Greece time) are examined by us on the same day, while orders beyond this time are examined the next day. All orders placed on Friday after 12:00 p.m. (Greece time) and throughout the weekend, they are processed on Monday.

Nidodileda reserves the right to refuse orders made by You if it considers, in its sole discretion, not having the requirements to place an order or with whom a legal dispute regarding a previous order is on-going or for any other legitimate reason, without any need to provide the reasons for the refusal. Nidodileda reserves the right to limit or not to execute orders which, in its sole discretion, appear carried out for commercial and/or professional purposes.

C. ORDER BY TELEPHONE

You can place your order by telephone at the telephone number +302106135652. We accept telephone orders between Monday- Friday from 11:00 - 16:30. During your phone call, You shall describe the Product You want to order, your name, your email, and the payment and shipping details listed on our Website and described herein. For telephone orders, we accept only bank deposit or paypal payment unless otherwise decided by the Company. By submitting a telephone order, You accept and agree with these Terms together with our Privacy and Cookie Policies. The procedure after the submission of your telephone order is the same as described herein, plus the fact that in order to conclude the contract for a telephone order, You should send your written confirmation to our Submission Email. 

D. ORDER BY SOCIAL MEDIA

You can submit your order by contacting us in our social media (instagram/facebook) accounts.  Our response to any order request in our social media platforms varies and depends on the workload of our customer support team. That is why we recommend that You place orders through our Website. During your social media order request, You shall describe the Product You want to order, your name, your e-mail, and the payment and shipping details listed on our Website and described herein. For social media orders, we accept only bank deposits or paypal payment unless otherwise decided by the Company. By submitting a social media order, You accept and agree with these Terms together with our Privacy and Cookie Policies. The procedure after the submission of your telephone order is the same as described herein.

E. ORDER CANCELLATION

Notwithstanding other cases mentioned herein, You can cancel your order, before submitting it, by removing from your Shopping Cart the Products You do not wish to order. After submitting your order and before receiving the Product, You cannot cancel your order. After receiving the Product, the order is canceled by exercising the Right of Withdrawal in accordance with clause 7 herein. Any refusal by You to receive your Products upon delivery is equivalent to withdrawal, the exercise of which is subject to the provisions of clause 6 and 7 below.

Notwithstanding cases mentioned herein, we may cancel at any stage your order and/or the Contract in the following cases:

-Due to a technical error, the Product You have ordered is not available and the system was not timely updated, and/or when it is no longer possible to supply it from our Company for any reason

- Due to a technical error, the price listed on the Product or its description is incorrect.

-At our sole discretion, when we consider that You don’t have the requirements to place an order or there is an on-going  dispute between us regarding a previous order or for any other legitimate reason, without any need to provide the reasons for the refusal. Nidodileda reserves the right to limit or not to execute orders which, in its sole

-Non-payment.

- Non-receipt of the Products in accordance with the terms herein.

-Persistent non-contractual behavior such as non-receipt of orders, cancellation of orders

- Execution of the order is against laws, rules and regulations.

- When the deadline to receive your order expires (e.g. Collect from Store Method)

-In cases of force majeure.

- In the event that the Product of the order being canceled has been paid for, Nidodileda will refund You within 5 working days.

5. PRICING AND PAYMENT

Prices of the Products available for sale on the Website are in Euros. While we will make all the possible efforts to ensure that all prices displayed on the Website are accurate and up-to-date, we may not exclude that errors may occur. Ιf we discover an error in the price of any of the Products that You have ordered, we will inform You as soon as possible and give You the option of confirming your order at the correct price or canceling it. If we are not able to contact You, we will cancel the order subject to the provisions of clause 4.3.E. above.  The prices on the website include any applicable VAT, but exclude shipping costs, which are added to the total price as indicated in the check out cost subject to the provisions of clause 6 below (except of the shipping costs regarding some Home products which are charger after your order). Prices including shipping costs may change at any time, however, subject to what is specifically stated immediately above, the changes shall not affect the orders for which we have sent an Order Submission email. Please pay attention that non-E.U. countries customers, the Product’s custom clearance is an extra cost , not included in the purchase price and is charged to the recipient at the delivery of the Product from the local authorities and is paid by the Customer. Custom clearance charges vary depending on the applicable taxes of each country.Once You have selected all Products that You wish to buy, those will have been added to your cart and the next step will be to process the order and make payment. To that end, You must follow the steps of the purchase process, filling in or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, You can modify the details of your order. . 

You may use, as payment method : 

- Credit/Debit card or PayPal  The cards accepted are Visa, Mastercard, American Express, Maestro. To minimize the risk of non-authorized access, your credit card details will be encrypted. When You click "Authorize Payment", You are confirming that the credit card is yours, or You are the rightful holder of the gift card or the voucher. Credit cards are subject to verification and authorization by the card issuing entity, but if the entity does not authorize the payment, we shall not be liable for any delay or failure to deliver, and we will be unable to formalize any Contract with you.  If your payment method is PayPal, the charge will be made when we confirm your order in the check out page. We process your card details exclusively for the completion of the transaction between us, i.e. the repayment of the Products You have purchased from our online store. Your card number is not stored, so for every purchase in our store that You wish to pay by card, You will need to re-declare your card details. 

- Gift Card/ Credit Voucher You can also pay all or part of the value of your order with a gift card or credit voucher, which can be issued by us. For more info about the Gift Cards, plea se review clause 9.

- Cash on Delivery You can choose to pay cash at the time You receive the Products. In this case the Customer will be charged 2,00 euros (including VAT 24%) which is added during the check-out process of your order. The cash on delivery option is valid only in Greece and Cyprus and only for orders under 500,00 euros to be delivered at your address (not for collect from store shipping method). The Cash on Delivery method is not valid for preorders, gift cards, orders made by social media or telephone orders.

6. DELIVERY & SHIPPING

6.1. Notwithstanding clause 4.2. above regarding Product availability, we will endeavor to send the order consisting of the Product(s) listed in each Shipment Submission within a maximum period of 30 days from the date of the Contract conclusion ( Shipment Confirmation), unless different agreed by both Company and You in writing. Nonetheless, there may be delays for reasons such as the customization of Products, the occurrence of unforeseen circumstances or the delivery zone. If for any reason we are unable to comply with the delivery date, we will inform You of that situation and we will give You the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid. For the purposes of these Terms, "delivery" shall be understood to have taken place or the order "delivered" as soon as You or a third party indicated by You other than the carrier acquires physical possession or control of the goods, which will be evidenced by the signing of the receipt of the order at the agreed delivery address. The gift card will be considered delivered as set out in clause 9 and, in any case, at the time of sending this to the email address specified by You.

6.2. Our Products are delivered within the Greek Territory and Abroad. You have the below delivery options: 

- Shipping to the address stated during the order 

In the event that the Products are shipped to the address chosen by the Customer, the Products are sent via a courier company chosen by the Company or Company’s driver ( both hereinafter as the ‘’ Carrier’’) and You get informed electronically that the Products are shipped. Shipping costs are borne by the Customer and vary depending on the delivery address of the order. Any incorrect data entry by You regarding the delivery address and therefore incorrect calculation of shipping costs is borne by You and not the Company.  We are not responsible for the loss of any packages arising from miscommunication between You and the courier company. We do not make deliveries on Saturdays and Sundays. Our Company makes every effort for the timely and appropriate delivery of your Products, however we reserve the right that the delivery of your Product(s) may be delayed in the event, including but not limited to, that (a) we do not have it in our warehouses when we estimate, (b) there is an event of force majeure, such as indicative extreme weather phenomena, strikes, or any other event outside our sphere of influence and control which may affect the transport and delivery of your order, (c) there is a lack of sufficient stock. In the above cases we will contact You to inform You about the delivery time of the Product that is not immediately available. If the Customer does not receive the Product after receiving the Shipping Confirmation and despite the relevant notification from the Carrier of the Company, we reserve the right to withdraw from the purchase, terminate our Contract and cancel the order. As a result of the termination of the Contract, we will refund any payment received from you, excluding delivery and/or bank transfer costs, as soon as possible and in any case within 14 days of the date on which we gain again the possession of our Products. Upon shipment of the Products, the risk of loss or damage to the Products is transferred to you, once You or a third party, other than the carrier, is in physical possession of the Products.  That’s why,the latter must check the Products he receives upon receipt, as when receiving the Products, You confirm that You have correctly received the Products of your order.

- Collect from our physical store

In the event that the Customer chooses, when submitting his order, collect from our physical store ( Nidodileda Creative Store in Kifisia, Levidou 1a), You will receive after the Shipping Confirmation, an  electronic update ( ‘’Collect Receipt Email’’) informing You that the Products are waiting on the store to be picked up. You shall pick up the Products from our physical store within five (5) calendar days after the ‘’Collect Receipt Email’’. If You don’t receive the Product within the above mentioned period, we reserve the right to withdraw from the purchase without any other notice, terminate our Contract and cancel the order. As a result of the termination of the Contract, we will refund any payment received from you, excluding bank transfer costs, as soon as possible and in any case within 14 days of the last date that you should receive your order. To receive the Products, You - or any authorised by You third person- must show the confirmation of the order (order code) as well as an official identification document (such as a national identity card or passport). The risk of loss or damage to the Products is transferred to you, once You or a third party- authorized by you- receive the Products from our physical store, thus is in physical possession of the Products.  That’s why, the latter must check the Products he receives upon receipt, as when receiving the Products, You confirm that You have correctly received the Products of your order. The preorder Products and gift cards are not available for collect from store delivery. When You choose the collect from store shipping method, the cash on delivery payment method is not available.

It is not possible to change the delivery method, from shipping at your selected address to collect from store or vice versa. In the event of the cancellation of an order and the placement of a new order, the availability of Products will have to be checked anew.

6.3. Shipping Cost

The shipping cost of your order is calculated and charged automatically by entering the shipping address postal code after having added the Product in your shopping cart and before You proceed to placing your order, EXCLUDING the case of some products from the HOME Collection for which the shipping cost is calculated after your order due to their particular characteristics. (For these products there is a special indication in their description on the Website and you will be contacted and informed after ordering them) .The charges are calculated based on the weight (in kilos) and the Postal Code of your delivery area.  

A.Delivery  within Greece: No Shipping Cost

B. Delivery within the countries of European Union (EU)

- No shipping Cost for orders over 150 euros

- Shipping cost charged according to these clause for orders below 150 Euros

C. Delivery within non- EU countries : Shipping cost charged

ATTENTION

For non-E.U. countries (Category C), the Product’s custom clearance may be an extra cost , not included in the purchase price, is charged to the recipient at the delivery of the Product from the local authorities and is paid by the Customer. Custom clearance charges vary depending on the applicable taxes of each country.

7. WITHDRAWAL

7.1.Right of withdrawal

Consumers are entitled to withdraw from the Contract concluded with us through the Website, telephone and social media without the payment of any penalty and without any reason, within14 calendar days from the date of receipt of the Products purchased. Right of withdrawal is expressly excluded for those Products mentioned in clause 7.4, thus the return of the gift card is governed by the Gift Card Terms and Conditions of Use as set in clause 9. The withdrawal period will expire after 14 calendar days from the day on which You or a third party other indicated by You other than the carrier acquires physical possession

i) of the last good, in the case of several goods ordered by You in one order and delivered separately;

ii) of the last lot or the last piece, in case of delivery of goods consisting of several lots or several pieces.

7.2. HOW YOU CAN EXERCISE YOUR RIGHT OF WITHDRAWAL

To exercise the right of withdrawal, You may notify us in writing either at our email address info@nidodileda.com of your decision to withdraw from the Contract or by an unequivocal statement (e.g. a letter sent by post). You may use the model withdrawal form as set out in the Annex attached hereto, but it is not obligatory. You should return the Products to our address Nidodileda, Levidou 1A, Kifisia Attikis 14562 Greece (T. : +30 2106135652)  or prior to a mutual agreement transfer them to a person authorized by us to receive the Products, without undue delay and in any case within fourteen (14) calendar days from the day on which You notified us of your decision to withdraw from the Contract. The deadline to exercise the right of withdrawal is met if the consumer sends back the goods before the expiry of the period of fourteen (14) calendar days after the notification of his decision. If the deadline of the shipping back of the Products expires, we would not refund to You any payment received or change any product or issue any Credit Voucher according to article 7.3. and 7.6. herein. Unless You hand the goods over in our Nidodileda Creative Store in Greece, You shall bear the direct cost of returning the goods (e.g. the shipping cost, any custom clearance charges). If You don’t pay these costs, such costs will be deducted from the value of the returned Products. Cash on delivery costs are not refundable if you decide to exercise your right of withdrawal.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.Your right to to exercise the withdrawal right from the Contract shall apply exclusively to the Products that are returned in the same conditions in which You received them or with no diminished value. No reimbursement will be made if the Product has been used more than just opening it, for Products that are not in the same condition as when they were delivered or when they have been damaged, or for Products that their value is diminished.  Please return the Products using or including all their original packaging, instructions, and other documents, if any, accompanying the Products. In any case, You must send the Product to be returned along with the purchase receipt You received when the Product was delivered otherwise the exercise of your withdrawal right is not valid. 

You shall assume the cost and risk of returning the Products to us, as indicated above.

7.3. RESULTS FROM THE WITHDRAWAL 

i. Refund of payment 

We shall return any payment received from you, including, where applicable, delivery costs (excluding any additional charges due to your choice to use other return/delivery methods than the cheapest return/delivery method that we offer), without undue delay and in any case within fourteen (14) calendar days from the day on which we were informed of the consumer's decision to withdraw from the Contract under clause 7.1. Notwithstanding the foregoing, we may withhold the reimbursement until we have received the Products back, or until You have supplied evidence of having sent back the goods, whichever is the earliest. The refund will be paid if the conditions set in articles 7.1 and 7.2. are met, including the purchase receipt of the goods to accompany the return of the Products. The refund will always be paid using the same means of payment as those the consumer used for the original transaction, unless You paid for Your purchase using cash on delivery in which case we will need Your up to date Bank details. Delivery costs will be reimbursed when the right of withdrawal is exercised within the statutory period and all the goods in which the relevant parcel consists of are returned timely. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which You notified us of your intention to cancel. We will deduct the value of the returned Products if You didn’t pay any direct cost of returning the goods (e.g. the shipping cost, any custom clearance charges). Instead of the refund, you may request to issue a Credit Voucher according to article 7.6. 

ii. Change of Product

We shall change any Product purchased by you, and bearing to us any delivery costs (excluding any additional charges due to your choice to use other return/delivery methods than the cheapest return/delivery method that we offer or purchasing another Product(s) more expensive than the initial Product where in that cases you shall bear the extra cost of shipping the new Product(s) (e.g. the shipping cost, any custom clearance charges) without undue delay and in any case within fourteen (14) calendar days from the day on which we were informed of the consumer's decision to withdraw from the Contract under clause 7.1. Notwithstanding the foregoing, we may withhold the reimbursement and not change the Product until we have received the Products back, or until You have supplied evidence of having sent back the goods, whichever is the earliest. The change will be paid if the conditions set in articles 7.1 and 7.2. are met, including the purchase receipt of the goods to accompany the return of the Products and when the right of withdrawal is exercised within the statutory period and all the goods in which the relevant parcel consists of are returned timely. The change of Products will be shipped as soon as possible and, in all cases, within 14 days from the date on which You notified us of your intention to change. We will deduct the value of the returned Products if You didn’t pay any direct cost of returning the goods (e.g. the shipping cost, any custom clearance charges). 

7.4 You shall not have the right to exercise the withdrawal right from the Contract when it is for the delivery of any of the following Products:

• Customized items 

• Sealed goods which are not suitable for return due to hygiene reasons and were unsealed after delivery (e.g. underwear, swimwear)

• Used by the Customer Products 

• Earrings (excluding the clipped ones), since it is not possible to establish the way in which they were tested by you.

  
  

7.5.  RETURNS OF WRONG/DEFECTIVE PRODUCTS 

In the event of a wrong or defective Product being sent, You have the right, within fourteen (14) calendar days of receipt of the Product, to contact us on the email: info@nidodileda.com of our Company and inform us of the defect in the Product or our error in the execution of your order and inform us if You want to replace it with the correct/non-defective Product or to get your money back. Our Company undertakes to cover the total cost of returning and resending the correct/non-defective Product, by sending it using the same shipping method as the original one. You expressly acknowledge and accept that in this case the Product replacement is subject to the availability of the correct/non-defective Product in our stores at the time You notify us and if the conditions set in this paragraph are met. In the event that replacement is not possible, we will refund the total amount received from You including any delivery costs (excluding any additional charges due to your choice to use other return/delivery methods than the cheapest return/delivery method that we offer), subject to what is expressly set out below. After notifying us for the wrong/defective Product, You should return the Product to our address Nidodileda, Levidou 1A, Kifisia Attikis 14562 Greece (T. : +30 2106135652) within the period of fourteen (14) calendar days after your notification of the wrong/defective Product.  If we receive the Product in a timely manner, we will carefully examine the returned Product and will notify You by e-mail within a reasonable period if the Product may be refunded or replaced (as appropriate). The refund will be made immediately if the conditions of this paragraph are met, without undue delay and in any case within five (5) calendar days from the day on which we receive the Product You returned in accordance with the above and subject to the provisions of article 7.4 and 7.3. regarding the return of the Product on your behalf and after we examine the returned Product . You expressly agree that the replacement of the Products or the refund of the money for the Product whose order was executed incorrectly, is carried out as long as the Product to be replaced is returned to our Company in the same good condition that You originally received it, accompanied with the relevant purchase receipt. Our Company does not replace or refund the value of Products that are dirty, damaged, used, or with diminished value or are not accompanied by all the documents (receipt, return form and/or proof of return, distinctive Product tags) that You received from us. In the case of returning a defective Product, we reserve the right to examine the Product and not replace or refund any money if we have no sufficient evidence that our Company is responsible for the defect in the Product, if the defect actually exists. The refund shall be paid by the same payment means You used to pay from the purchase. All rights recognized in current legislation shall be, in any case, safeguarded.

This clause is not applicable if the Company had notified the Customer and thus he/she was aware of the lack or defect in the Product. In addition to that, the Products that we sell, especially artisan Products, often have the characteristics of the natural materials used in manufacturing them. These characteristics, such as variations in grain, texture, knots and color, may not be considered defects or damage. On the contrary, you must count on their presence and appreciate them. We select only Products of the highest quality but natural characteristics are inevitable and should be accepted as part of the individual appearance of the Product.

7.6. CREDIT NOTE INSTEAD OF REFUND 

If you wish to receive a credit note instead of a refund (howsoever this refund will arise), you shall declare this to our customer support team in writing and then you will receive a credit note voucher valid for six (6) months from the day of its issuance and only valid for purchase(s) on our Website. In order to issue the credit note, the return procedure described herein must be followed. 

8. NEWSLETTER REGISTRATION

Your subscription to our Company's Newsletter is voluntary and is not a mandatory procedure for making a purchase from our Website or for the provision of our other services, including your simple browsing of our Website. However, those who register as Members to our Website, will be able to receive our newsletters and other advertising material at the electronic address (email) that they will declare to us during this process (sign up). Your subscription to our Company's Newsletter Service is also possible for non-Members- guests and it is completed by entering your e-mail address (email) in the corresponding field on our page and ticking the consent box. By completing your registration, you give us your express consent for our Company to send you informative and promotional material about its Products and services, as well as related advertising messages. Your consent to the processing of your personal data for these purposes is deemed to have been obtained upon confirmation of your registration. By subscribing to the Company's newsletter you agree to us creating a personalized collection of news, offers and other information for the Company's newsletter and sending it to you. We may evaluate your shopping behaviour on our website so that we can prepare a newsletter tailored to your requirements and interests.The Company reserves the right to delete any recipient from the newsletter lists without justification.

We are not responsible if the Newsletters are not delivered to their destination, although it makes every effort with its Internet Service providers for their delivery. Newsletters may end up in the spam folder, so please check regularly that they are not stored there. In the event that you no longer wish to receive informative newsletters or wish to be completely removed from our Newsletter system, you can inform us using the contact form on the Website or through the corresponding link that appears in our informative emails that you receive. We use a provider (3rd party company) for the identification (tracking) of the recipients of the Newsletters. It does not hand over information about your name, surname, home address or other personal data to third parties.

9. GIFT CARD TERMS AND CONDITIONS OF USE 

9.1. By purchasing and/or using the Gift Card, this evidences your full acceptance of these terms and conditions, which have been made available to you at the time of purchase and which are also available herein. The Gift Card is at all times the property of the issuer of the Gift Card, who is the Company. 

9.2. You can pay the initial opening balance for the Gift Card by any of the means of payment accepted at the Website, except for the cash on delivery payment method and by means of another Gift Card. The Gift Card can be used only one time for a single purchase and solely for purchasing Products from the Website. Where the purchase price is in excess of the available balance on the Gift Card, the difference will need to be paid through any other payment means accepted at the Website.

9.3. Items purchased with the Gift Card via the Website are subject to this Terms. Any refund for items purchased with the Gift Card which are returned will be paid by us by crediting the price of the returned items to a Credit Voucher, which will be sent by email to the email address of the customer who made the purchase with the Gift Card. The Gift Card is valid for six (6) months from the date of dispatch (Shipping Confirmation). At the expiry of this validity period, the Gift Card cannot be renewed, or used to purchase items, or reactivated. 

9.4. The Gift Card is a bearer instrument. Its holder shall be solely responsible for the use and custody of the GIft Card. We will not be responsible for any failure or delay in delivery of the Gift Card to its intended recipient if caused by events or circumstances beyond our reasonable control [e.g. a) defects or damage to telecommunication lines/systems, b) delay in the retransmission of information or data or the loss of information or data that may occur under the above conditions , c) inaccuracy of the recipient's details of the Gift Card provided by the Gift Card purchaser, d) non-delivery of the Gift Card to the e-mail address provided, or e) the fact that the email sent may be considered spam or unsolicited e-mail]. The Gift Card shall not be used for the purposes of advertising or promoting items or services marketed by any third party other than us without our prior written consent.

9.5. The balance on the Gift Card cannot at any time be refunded, or exchanged for cash, except if the Gift Card is unused, the statutory right of withdrawal exists within 14 calendar days of the date of the Shipping Confirmation email. The price paid for the Gift Card and its standard delivery costs (if any) will be refunded using the same means of payment used to purchase it. To exercise your withdrawal right, You must provide the order receipt in order to enable us to refund the balance of the Gift Card. 

9.6. We reserve the right to amend these terms and conditions from time to time. The Gift Card will be subject to the terms in force at the time the Gift Card was purchased, unless any change in the terms is required to be made by law or governmental authority, or any non-material change in the terms is due to technological changes in our systems; in which case any potential changes will also apply to Gift Cards previously purchased. 

10. LIMITATION OF LIABILITY- INDEMNIFICATION 

10.1. Our Company always acts in good faith and in accordance with the law and these Terms. Therefore, it has taken and continues to take all necessary technical or other measures and shall make every effort (a)  to ensure that the Website is operated continuously and properly without any problems, interruptions, delays, errors or errors, (b) so that the data / the information provided and transmitted through this is not altered and is protected by being backed up, as the security systems of this site are subject to limitations  so that the technology used by Company through which our Website is made available to You will be without viruses or other harmful components or software programs, but the Company DOES NOT PROVIDE RELATIVE WARRANTIES FOR ALL above but also for the Products  offered and shall not be liable to You if You suffer any damage for the above reasons.

10.2.We make reasonable efforts to maintain and make available the content of the Website. However, you acknowledge that the Website has the right to modify and / or temporarily or permanently discontinue in total or partly of the Website with and / or without notice to you, as availability may be affected by the equipment of Users, from other communications networks, from the large number of people trying to use the site at the same time, or from other causes. Therefore, the Company bears no responsibility for any damage (positive, consequential, negligent, intra-contractual or otherwise) arising from Users' inability to access it, termination of all or parts thereof, delay, non-delivery, interruption or poor quality of its services or loss of their content, the existence of any kind of error. The Company and the Website are not responsible for any technical problems that may occur to you when attempting to access the Website, during the browsing  and are related to the operation or compatibility of your own infrastructure with the use of the Website. Also, the Website and the Company have no responsibility for the acts or omissions of third parties and in particular unauthorized third parties' interference with Products and / or services and / or information made available through it.

10.3. Except as expressly set forth herein, the Website and the Company have no civil, criminal, or other liability whatsoever in relation to You and / or any third party deriving rights from You, in the event that any of the above, in the online use of the Website and / or and the Products of this Website are directly, indirectly, incidental to financial or other loss, loss of earnings due to: (a) errors, omissions, technical failures, malfunctions of the telecommunications networks, the Internet, the Website, Internet Service Providers; (b) permanent or temporary shutdown of the Website or and / or interruption of the provision of certain Products through the Website; (c) events, situations, actions, acts and / or omissions of the Website or third parties including and other Users for which the Company makes no warranties or obligations under the terms herein; (d) information and other content that may be published and disclosed by third parties.

In addition, we shall not accept any liability for the following losses, regardless of their origin: i. loss of income or sales; ii. loss of business; iii. loss of profits or contracts; iv. loss of forecast savings; v. loss of data; and vi. loss of management time or office hours.

Subject to mandatory provisions, the liability of the Company, our employees, directors, agents, affiliates, distributors, agents or others involved in the creation, promoting or otherwise providing the Website and its content is completely and expressly excluded,for (i) direct damage due to slight negligence whatever the legal reason, (ii) any punitive, special, indirect, or consequential loss or damages, any loss of Production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (iii) any inaccuracy relating to the (descriptive) information (including rates, availability,)  as made available on our Website, (iv)  any (direct, indirect, consequential, or punitive) damages, losses, or costs suffered, incurred, or paid by you, pursuant to, arising out of or in connection with the use, inability to use, or delay of our Website or the Products, or (i) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses, or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability including any (partial) cancellation, strike, force majeure, or any other event beyond our control.In any case, our liability regarding any Product acquired on our Website shall be limited strictly to the price of purchase of said Product.

10.4 The Company reserves the right to temporarily or permanently exclude any User at any time without giving reason, namely to cancel / delete / block access (temporarily and / or permanently) without any claims being made against the Company. The foregoing shall apply in particular (but not exclusively) in the event of a breach of the terms of use by the User as a whole which are recognized and agreed by the User as being essential,  in the event of request of any Authority, Court, in the event of a complaint by a third party User. The Company reserves the right at any time, without cause and without charge, to discontinue and cease the provision of the Website Services and / or its function permanently or temporarily without any obligation to inform Users in advance.

10.5.  You acknowledge and agree to indemnify and hold harmless our Company and any third party derives rights from it (affiliates, employees, administrators, suppliers, agents, representatives of itself and its affiliates) for losses, claims, and expenses, including arising out of or related to (i) your breach of these Terms and the provided Products, (ii) failure to comply with your obligations under these Terms (iii) use or misuse of, or access to, the Website, or (iv) your violation of any applicable law, (vi) your violation of  of any person’s data (personal or not) (v) your violation of our intellectual property rights. We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in connection therewith. All liability limitations set forth herein, as a whole, are valid and consistent with good faith and conduct, and Users agree to these exceptions and limitations.

11. ΙNTELECTUAL PROPERTY RIGHTS

All content on the web pages of this Website, including images, graphics, photographs, drawings, texts, services and Products are the intellectual property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions and treaties. The Company  reserves the sole ownership of all rights, titles and interests (all intellectual property rights) (the form and feel (including infrastructure)) of the Website through which the Products are made available. Any copying, analog / digital recording and mechanical reProduction, distribution, transfer, downloading, processing, resale, part or all of the content on the Website for any purpose other than strictly personal use, unless expressly granted in writing .

The names, images, logos and distinguishing marks that represent our Company and its Products / services, are our Company's and / or third party's exclusive trademarks and trademarks respectively and are protected by Greek, EU and international trademark and industrial and intellectual property laws and unfair competition. In any event, their appearance and exposure on the Website should in no way be construed as a transfer or assignment of their license or right to use them or any third party. 

By these Terms we grant you a limited and non-transferable license to access and use this Website, but not to download the content and its code in whole or in part, except with our express written permission. This license does not permit any resale or commercial use of this Website or its content, collection and use of our directories, Products, our commercial policy (discounts, coupons, etc.), data mining, etc. You have the right to use the above only for your own personal use. You may not use Linking & Framing of the Website without our written consent. You may not use any "meta-tags" or any other "hidden text" under our Company names or trademarks without our express written consent. In the event of unauthorized use, the license granted shall cease to be valid. The same applies to any use of our Company logos and trademarks.

Any unlawful use or any of the above actions or behaviors will constitute an abuse of our copyright (including copyright and database rights).

12.FINAL PROVISIONS

12.1.If at any time during the duration of the Contract we do not seek your strict compliance with any of your obligations under the Contract or any of these Terms and / or if we fail to exercise any of our rights or remedies which we are entitled to under this Contract or these Terms, this does not constitute our waiver or curtailment of such rights and remedies and does not relieve you of our obligation to comply with such obligations yeah. Our resignation from an individual claim does not constitute a resignation from any such claim in the future. No waiver by us of any of these Terms or the rights and remedies we have under the Contract will be considered valid unless it is expressly stated that this is a waiver and you are notified in writing,

12.2.If any Authority determines that any of these Terms of the Contract are void, unlawful or unenforceable to any extent, such Terms will be to that extent separated from the remaining Terms, which shall continue to apply. to the fullest extent permitted by law.

12.3. By using this Website, you agree that most of the communication with us will be electronic. We will contact you by e-mail or we will provide you information by posting alerts on this Website. For contractual purposes, you agree to use this electronic means of communication and accept that all contracts, notifications, information and other communication that we send you electronically complies with the legal requirements of providing it in writing. This condition will not affect your rights as recognized by law.

12.4. These Terms constitute the final and sole terms applicable to the Company's provision of the Products to the User and remove any pre-existing terms, prior agreements and arrangements, written or oral, between the Company and the User regarding the purchase and use of the Products. 

12.5. Any dispute between the parties regarding the application, interpretation, invalidity of the terms of the Contract, the existence or non-existence of the rights and obligations of the contractual or even delinquent parties shall be subject to an amicable settlement, and shall in any event be interpreted in accordance with the Greek law and, if not amicably resolved, will be subject to the exclusive jurisdiction of the competent courts of the city of Athens. In any case, if as a User you believe that your rights have been infringed, you can send your complaints to us by emailing: info@nidodileda.com  for an out-of-court settlement.If you have made an online purchase via our website, we hereby inform you in accordance with the European Regulation (EU) No. 524/2013 that you are entitled to pursue a settlement regarding a consumer dispute out of court via the Online Dispute Resolution Platform, which is accessible at http://ec.europa.eu/consumers/odr/.

Privacy Policy 

Last update: 16.12.2022

1.Respect for your privacy and the management, protection and security of your personal data are a priority for ‘’Nidodileda Single Member IKE’’ (hereinafter " Nidodileda", ‘’ Company, "we", "our", "us"). The Company has established this Privacy Policy (hereinafter ‘’ Privacy Policy’’, ‘’Policy’’) to inform you when you visit the website www.nidodileda.com ("Website’’),  or subscribe to our Newsletter recipients list or use, in any other capacity, Website’s Services or purchase our Products by any way (Website, Social Media, Telephone) or use our Social Media or otherwise (hereinafter “you”, your”):  

• of the types of data it collects or produces for you and,

• of the purpose of collecting and processing your data and, 

• about how these data are processed and,

• about their recipients and the purpose for which they are processed,

• about your rights and choices on your personal data and,

• about how to contact us concerning any matter you may be concerned about in relation to your personal data.

2.      CHANGES IN PRIVACY POLICY

We may modify or replace all or / or part of this Policy at our sole discretion. Ιf there are substantial changes to this Policy or our practices regarding your data change in the future, we will notify you by publishing the changes to our Website. However, if you wish any clarification or information regarding the changes, or you wish to raise a dispute, a reservation or a question about such changes, you may contact us through e-mail at info@nidodileda.com. Please note that any information/clarification provided to you in connection with any changes to this Policy does not constitute a replacement, substitution or modification of this Policy. In any case, we recommend that you review this Privacy Policy from time to time, taking advantage of the ability to always find it as a permanent information point on our Website.

3.      If you continue to navigate on our Website, or to use our Services and/or to make purchases through our Website or Social Media or Telephone or accept our Newsletters, this means that you automatically and unreservedly accept this Policy or any modification of this Policy. If you do not agree with this Policy or  the modifications, you must not take any action or make any use of the Website or purchase or unsubscribe from the Newsletter recipient list, and you must not provide any personal data. However, you are entitled to ask for your data to be deleted. In any case, for any information or clarification, you may contact us while retaining your rights with respect to your personal data as outlined and described in Section V below.

ΙΙ.       PERSONAL DATA CONTROLLER & CONTACT 

1.The Data Controller of your personal data is the private company under the name  “Nidodileda Single Member IKE’’ , headquartered in Κifisia Greece, Levidou Street 1a, and VAT registration No 800562902, e-mail :info@nidodileda.com.

2. You can contact the Company at the contact details, e-mail : info@nidodileda.com or telephone number +302106135652 and provide us with your feedback, queries, comments or any complaints regarding this Policy and the collection and processing of your personal data, in general. You have the right to submit any complaint regarding your personal data that may arise from their processing by the Company to the Hellenic Data Protection Authority, which is the supervisory authority of Greece. For details, see the following link www.dpa.gr. However, we consider it our obligation and duty to handle any concerns you may have about your personal data we process, so please do not hesitate to contact us.

III.   DATA COLLECTION AND PROCESSING

Personal data or personal information means any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one whose identity can be identified, directly or indirectly. Such data do not include data that are anonymous.

1.      WHAT types of data we collect for you

When you navigate to the Website or Social Media of Nidodileda, or purchase Products by any mean (Website, Social Media, Telephone),  or sign up for our Newsletters, or take part in promotional activities such as contests, social media interaction (e.g. comments, Likes, etc.) or otherwise, we collect various types of personal data for you, either directly from you or from third parties, or which we collect or create by our own means (including through automated means).

Indicatively, we collect the following personal data for you:

• Identity Data: (name, surname) that you provide to us when purchasing Products or when you sign up on our Website or  when you participate in contests, etc.

• Contact Data: (telephone number, e-mail, address details) that you provide to us when purchasing Products by any mean (through the Website or Social Media or Telephone) or signing up for our Newsletters,  or signing up on our Website, or as part of receiving a commercial communication from our Company or participating in various actions of our Company (e.g. contests, etc.). 

• Birthday : Υοu may provide your birthday Date voluntarily when subscribe to our Website.

• Financial data: (debit or credit card information,bank account details, billing address, etc.) that you provide to us when you pay your orders by electronic means (howsoever these orders may occur- Website, Social Media, Telephone), or in the case of refunds deducted from your purchases, etc. The card details, their confirmation, pre approval of payment and final charge are recorded in a secure bank environment through the Website . The Website is by no means aware and does not handle or store your card details.

• Transaction/Purchase Data: (type of Products, transaction value, time of purchase, payment method, details required in case of change or re-crediting of an account, etc.) that we collect about your purchase through Website. 

• Data from Social Media (such as Facebook, Instagram, Viber, Twitter, Tik Tok) or other third party accounts (Google Account): If you access or connect to the Website through a social media service or an outsource account link a Website Service to a social media service, the data which we collect may also include your user ID and / or user name linked with this social media or other third party service, the information or content you have authorized on the social media or third party to provide to us, as well as your profile image, your email address, or your friends' lists, as well as the personal data you have disclosed in relation to that particular social media service. When you access the Website through social media or third party services or when you link a Website to social media service, you authorize the Company to collect, store and use the relevant personal data and content in accordance with this Privacy Policy.

• Public data and posts including indicatively comments or content you post to the Website but also on message boards, social media, discussion groups, blogs, and other public user forums. Your personal information that accompanies this content, which may include your nickname, username, comments, likes, status, profile information and photo, becomes public information. Public information and publications are always public, which means they are available to everyone and can appear in search results on external search engines.

• Activity data and other data we can collect automatically. When you access and interact with the Website, we may automatically collect specific information about these visits (login information, device information, network information, usage information, etc.). For example: 

• Log Information We log information about your use of the Services, including your Internet Protocol (“IP”) address, the type of browser you use, access times, pages viewed, number of clicks, and the page you visited before navigating to our Services.

• Device Information We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.

• Network Information We may collect information about your network, such as information about devices, nodes, configurations, connection speeds and network and application performance.

• Usage Information We may collect information about the use of our Services and certain tools, such as how often the tools are used, the duration and quality of use, calibration data, project configuration data and operator data.

• Information Collected by Cookies, CAPI and Other Tracking Technologies. We may collect data from cookies and other tracking technologies (such as web beacons) to enhance your experience by allowing us to tailor our content based on your interests and distinguish you from other users of our Services.These technologies can be used to collect and store activity data about your use of the Website Services, such as the pages you have visited, the video and other content you have viewed, the search queries that you've also submitted the ads you've seen. See our Cookies Policy for more information.

2. HOW do we collect your Personal Data 

2.1.We collect DIRECTLY BY YOU the following personal information:

• At the time of submission of your purchase of our Products through the Website, which acts as the data processor, you must mandatorily provide  your full name ( first/last name), your email address, your phone number, your billing and delivery address details (unless they are the same) and payment details (credit / debit card, etc.) .The card details, their confirmation, pre approval of payment and final charge are recorded in an insecure bank environment (SSL). Our website is by no means aware and does not handle or store your card details.

• To sign up to the list of recipients of our Company’s Newsletters, you must provide to us your email.

• To send a gift card, you must inform us mandatorily with the name and the email of the recipient of the gift card.

• To book an appointment with our Creative Store team, you must provide us mandatorily  your full name ( first/last name), your email address, your phone number.

• In case of a refund to your bank account, you must provide us mandatorily your bank details (IBAN, Bank, Beneficiary’s name) and your email and telephone number 

• When communicating with us via email or telephone or the Company’s social media (Facebook, Instagram, etc.) and with the customer service department, you must provide to us your personal information, such as your name, your email, Order ID, contact or transaction details, which we will use on a case-by-case basis only to process your request.

2.2. We collect with AUTOAUTOMATIC MEANS the abovementioned (III.1) data and information about you: 

• Information Collected by Cookies and Other Tracking Technologies

• Activity data and other data we can collect automatically. 

2.3. We collect from third parties the following data and information about you:

• Personal data from social networks

• Your personal data may be shared with us by third independent organizations when there is a legal basis for processing and they are entitled to do so. In such cases, you must be informed about the processing of your personal data from the relevant Data Protection Notice of these third parties. These organizations may include social media such as Facebook, Instagram, Viber, Twitter, Tik Tok

• Public data and posts 

2.4      Personal Data from persons under 16 years old 

We do not knowingly collect any personal data from persons under the age of 16. Our services are provided exclusively to people who are at least 16 years of age or older. If you are under 16, please do not use or provide us with any personal data, do not register to our list of recipients of our newsletters, do not make any purchases and do not give any data about your name, address or contact information (phone, email, etc.).

If we find out that we have collected or received personal data from a person under the age of 16, we will delete it immediately unless parental or guardian consent has been given. If you believe we may have information from or about a person under 16, please contact us. 

2.5. Sensitive Personal Data

We do not collect and request that you do not send or disclose sensitive personal data (such as social security numbers, information on racial or ethnic origin, political views, religion or other beliefs, your health, criminal background or involvement to trade unions) at or through the Services of the Company or otherwise. 

3.  HOW do we use your personal information?

The main reason we collect data about you is to inform and provide you with the Website Services and to allow you to interact with these Services and in particular to purchase the Products of our Company. Τhe Use of the Services provided by the Website including the provision of online ordering services of the Website Products requires the ability to communicate with you. We may process your personal data in order to provide personalized services under the law (Article 6 (1b) of Regulation (EU) 2016/679). We also collect data: 

• To measure, analyze and improve the Website Services our current and future Services;

•  To provide and deliver the Services and Products you request, process transactions and payment information and send you related information, including confirmations and invoices;

•  To improve your experience through Company Services and our Products (both online and offline) by providing content that you may find relevant and interesting;

• To resolve technical issues related to the Services, and send you technical notices, updates, security alerts and support and administrative messages;

•  Το respond to your comments, questions and requests, and provide customer service;

• For the purposes of complying with applicable laws or legal procedures and / or responding to requests from competent government authorities;

• To fulfill a corporate transaction such as a proposed or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposal of all or part of the business activities, assets or stocks (including any bankruptcy or similar processes). For example, if the Company participates in a merger or transfer of all or a substantial part of its activities, the Company may disclose and transfer your personal data to the party or parties involved in the transaction as part of that transaction;

• Send you (via email, SMS, telephone, chat and social media) with your prior consent, offers, promotions and other commercial announcements about the Services and Products of the Company, and provide the information we deem appropriate that you are interested, both electronically and based on your location with your consent or where otherwise permitted by applicable law;

•  Personalize and improve the Services and Products, and provide advertisements, content or features that match user profiles or interests;

• Process and deliver contest entries and rewards;

• Link or combine with information we get from others to help understand your needs and improve our Services and Products;

• To satisfy your rights regarding your personal data;

• For other purposes for which we will notify you or will be identified on a case-by-case basis at the place where your information is originally collected.

4.   ON WHAT LEGAL BASIS do we use your personal data?

The Legal basis on which we make use of your information is either one of the following:

• Performance of a contract (e.g.Purchase Agreement) to which you are a party.

• For purposes of communication either at pre-contractual stage or on matters relating to your dealings with the Company, such as when buying a Product in order to inform you of its unavailability, its delivery, its characteristics, the execution of your obligations and rights according to the Terms and Conditions when you conclude a Purchase Agreement with us or to inform you know about changes to our terms of use or the Privacy Policy and the other policies that the Company adopts.

• Any legitimate business interest against which your data protection interests do not prevail.

• To manage and protect our business and Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data retention);

• To prevent and deal with cases of fraud and other illegal activities for the purpose of protecting the public and the safety of personnel, including the video surveillance system.

• We offer you services that are useful, easy to use and enjoyable, including personalized communication with you as you wish and have declared, and products of your interest and benefit to you, according to your preferences;

• To better understand our customer base so that we can improve our services, products and promotions;

• To better understand your buying habits in order to develop and improve our products and services and tailor the content of the site to your needs and preferences;

• To measure the effectiveness of the Website’s presentation and display on third-party websites;

• To perform market research, evaluation and analysis of your opinion on our Services and for our commercial policy, reputation, visibility of our trademarks and other distinctive features;

• To use data analysis tools to improve the Website, our products/services, our relationships with customers.

When we rely on the legitimate interests of the Company as a legitimate basis for processing your personal data (including automated decision-making and profiling), we must assess whether such processing overrides your interests, fundamental rights or freedoms that require the protection of your personal data.

We have taken these issues into consideration, and where we believe that there is a risk that one of your interests, fundamental rights or freedoms may be affected, we will not process your personal data unless we rely on another legitimate processing ground.

• To comply with a legal obligation with which we are bound.

In the context of its activities, the Company is required to process your personal data in order to comply with its obligations under the law, such as for example the maintenance of financial data of transactions for tax purposes, the use of your email for sending a confirmation of your order execution, and so on.

• If none of the above apply, your consent.

Your free and informed consent is the legal basis for using your email and/or mobile phone for us to send you direct mail in the Newsletter form to your emails, or for you to receive updates on news and offers on your mobile phone, or as appropriate.

Ιn particular :

5.   WHO are NOTIFIED of your personal data 

5.1. The Company may disclose your personal data for the purposes of Section III.2 in the following categories:

• In the context of the operation of our Website ,  the provision of Services, the purchase of Products and your best service, our Company reserves the right to cooperate with third-party service providers that provide us with support and access only to your data that are absolutely needed in order to provide their services to us. Indicatively, the Company cooperates with : 

• Third companies - service providers which shall perform the processing on behalf of our Company, and shall host and manage our Website and provide the technical support and technology for its Services

• Advertising and marketing companies

• Data analysis and research companies

• Companies supplying and supporting information systems,

• Accountants and lawyers

• To affiliated companies in their capacity as data processors or data controllers.

• To the competent authorities for the purposes of complying with applicable laws.

• To our partners and its affiliates, distributors, resellers, affiliate channels and / or licensors, where appropriate, to provide the Services you require or to support our promotion activity or to the extent permitted by applicable legislation.

• Το other users of your choice or through functionality available on the Website, including participation in interactive areas of the Website(if available).

• Τo courts, jurisdictions, and other government agencies if required to do so by law or by legal proceedings or if we believe the disclosure is necessary or appropriate to prevent personal injury or financial loss or in connection with a suspicious or actual investigation of illegal activity.

• If you have agreed to receive direct marketing from us and our affiliated companies, we may also share your data for this purpose.

• Τo a third party to whom we reserve the right to choose to transfer all or part of our business.

 5.2. Links to Other websites

Our Website may provide links to other websites and services for your convenience and information. These other websites and services may operate independently of us. The websites we link to may have their own privacy policy and terms of use, which we encourage you to read if you visit any website or service via a link. As long as the websites or services you visit through a link are not related to our Website, we are not responsible for them.

6. TRANSMISSION OF YOUR PERSONAL DATA TO THIRD COUNTRIES 

The Company generally maintains your personal data within the European Economic Area. In the event that data is to be transmitted to third countries outside the European Economic Area for which there is no European Commission decision or to International Organizations, all the appropriate safeguards provided for in the applicable data protection legislation on the transfers to third countries will be taken.

IV.     SAFETY OF YOUR PERSONAL DATA  

1. For the SECURITY of your personal data, our Company takes appropriate technical and organizational measures to protect the personal information we collect against unauthorized disclosure, use, conversion or destruction. Where appropriate, we use encryption and other technologies that can help secure the information you provide. We also require our service providers to comply with the strict requirements for the protection and security of personal data. The Company, through its respective contractual commitments and its affiliates, takes all necessary security measures to protect and safeguard confidentiality, the confidentiality and integrity of personal data. In any event, their security in the platform environment is without prejudice to reasons beyond their sphere of influence, as well as reasons due to technical or other weaknesses of the network not controlled by the Company or due to force majeure or accidental events. It is also your responsibility to ensure that the equipment (e.g. personal computer), software, telecommunications equipment you use is sufficiently secure and protected from malware (such as viruses). You must be aware that without adequate security measures the risk of data and the codes you use may be disclosed to unauthorized third parties.

2. We will keep your personal data collected for as long as is necessary for the performance of our contract with You. Upon expiry of the retention period, the Company will ensure that your data is safely destroyed and / or deleted.

 V. Your rights 

1.With regard to your personal data we collect and process, you have the following rights under European Data Protection Regulation (EU) 2016/679 on personal data protection:

a) Right of access: To request from us access to them to confirm that we are processing them in accordance with the law and / or your own orders and preferences,

b) Right of correction: you may inform us of any changes to your personal information or you may ask us to correct any of the personal information we hold about you.

γ) Right to delete or restrict processing: in some cases, you may ask us to delete or restrict the processing of personal information we collect about you or to oppose (the right to oppose) in certain ways in which we use your personal data, provided that Of course the law does not oblige us to the contrary.

d) Data portability: in some cases, you may also ask us to send the personal data you provided to a third party.

e) Where we use your personal data in accordance with your consent, you have the right to revoke this consent at any time without prejudice to applicable law.

2. If you wish to exercise any of your rights, you may, at any time, contact us in our contact details of Section II . The data subject should include in his her request his/her name and email address, the nature and date of the request. The data subject must receive an acknowledgement within 72 hours after the receipt of the request. Once the Company receives a request from individual to exercise his/her Data Protection Rights, the Company shall appoint without any delay and not later than 72 hours after having become aware of it, a person from the Company who will oversee the Processing of Personal Data and in case additional information is needed, the Company will communicate with the data subject.

The Company should:

(a) ensure that the scope of the rights request is sufficiently clear. If it is not clear, the responding person of the company should contact the requestor to request further information and

(b) check that the identity of the requestor has been verified. This should comprise both proof of identity and proof of address. 

Once the Company has received any additional information required about the scope of the request and appropriate identification documents from the requestor, they should acknowledge receipt of the rights request by contacting the requestor.

The Company should then determine whether the rights request is valid. If the rights request is not valid, the Company should contact the requestor and explain the reasons why the rights request is not valid. However, if the rights request is valid, the Company should properly action and respond to the rights request. All rights requests will be completed within one (1) calendar month of the receipt of the rights request and, where applicable, if additional information needed to verify the identity of the requestor, the deadline will be one calendar month from the date of receipt of the later document.

In certain cases, actioning a rights request will require third parties to take certain actions, for example to amend their records in response to a request to rectify personal information, or to delete personal information they hold in response to a request for erasure. The Company should therefore contact all third parties who hold personal data relating to the relevant individual and ask that they action the rights request, and confirm to Company that they have done so. Copies of all correspondence and other materials received by the Company in connection with any rights request will be kept for 2 years.

If you believe that your rights are in any way infringed, you can also file a complaint with the local Supervisory Authority:

Hellenic Data Protection Authority (www.dpa.gr).

Postal address: 1-3, Kifissias Avenue, PC 115 23, Athens

Call Center: +30 210 6475600

Fax: +30 210 6475628

E-mail: contact@dpa.gr

VI.COOKIES POLICY

Our Website respects your privacy and tries to collect only your data, which are necessary for its smooth operation, while ensuring a very high level of user experience. Although cookies on their own cannot search or process your information or search your computer, they store your personal information about your website traffic history or your online purchases.

1.What are cookies?

Cookies are small data files consisting of texts and numbers stored in your browser (Chrome, Mozilla Firefox, Safari,Internet Explorer) that contain information that allows the Website to remember important information that will make use of stay-in- athens.gr more effective and useful for you. It is a small file of letters and numbers that contains no personal data, which we store on your browser or on your device's hard drive. The cookie may contain information, such as the user ID or preferences, that the Website use to personalize the content, log the pages you visit, or store your password so that you do not have to enter it every time you visit our Website, cookies allow us to identify your device and enable specific information to make your navigation easier. Cookies help you maintain your personal settings and help us customize our Website accordingly.Cookies are not aware of any document or file on your device.

2.Use of Cookies 

We use Cookies, but without collecting, processing or storing any personal data from its use. We use cookies and IP technology to obtain non-personal information from our visitors and to provide our registered visitors with the best personalized online experience possible, e.g. to enhance Website navigation, analyze Website usage,personalize content and ads, provide social media features,  and assist in our marketing efforts. We use the following types of cookies:

Νessecary- Technical Cookies 

These cookies are necessary for the Website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Statistics -Analytical Cookies 

These cookies tell us about how you use the site and they help us to make it better. For example these cookies count the number of visitors to our website and see how visitors move around when they are using it. This helps us to improve the way our site works, for example, by ensuring that users find what they are looking for easily. Our website uses Google Analytics for statistics reporting.

Marketing Cookies 

These cookies are used to deliver advertised content which is relevant to you and they can be used to track the effectiveness of our ad campaigns on third party websites. These cookies are placed on our site by our third party service providers and they may remember your web browsing activity. Only anonymised information is captured and used and the purpose is to provide you with content which is relevant to you.

3.How can I disable or prevent the use of cookies on this website?

We will ask for your consent to the use of cookies on your first visit to the Services, allowing you to choose which types of cookies you consent to use.We may derive your consent from the note in a box and the "Accept all" option (or a corresponding key) or from the fact that you continue to browse our Website, despite the fact that a clear and visible warning is displayed on our Website that we use cookies. If you agree, we will place a consent cookie on your device. If, in view of the above, you wish to avoid the use of cookies on this website you must first deactivate the use of cookies in your browser and then delete the cookies stored in your browser that are associated with the website. This option to avoid using cookies can be used at any time. However, you should be aware that disabling cookies from your browser may not allow you to take advantage of all the features of the Website and some of the features of the Website and Services may not work as they should as they rely on cookies. 

Υοu can manage the cookies and the consent you gave by the Manage Cookies section in the Footer of the Website. You can restrict, block or delete cookies on this Website at any time by changing your browser configuration using the following instructions. All web browsers allow you to limit cookie behaviour or turn off cookies within the settings or options of the browser. The steps to do this are different for each browser, you can find instructions under the Help menu of your browser or by visiting www.allaboutcookies.org. Please note, however, that without cookies you may not be able to take full advantage of all our websites features. 

Instruction for deactivation and deletion in browsers, you can find in the below links: 

Internet Explorer //support.microsoft.com/kb/278835

Firefox //support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

Chrome //support.google.com/accounts/answer/61416?hl=en

Safari //support.apple.com/kb/PH5042

Safari for iPad and iPhone //support.apple.com/kb/HT1677