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II. DATA CONTROLLER AND DATA PROTECTION OFFICER
1. Who is the Data Controller?
Data Controller of your personal data is the company under the name “NIDODILEDA PRIVATE COMPANY” and the distinctive title “NIDODILEDA P.C”, having its headquarters at Patriarchou Maximou str 8, Kifissia, VAT no 800562902, Tax Office Kifissia, with company registration number _________, tel;. +302106135652, email: [email protected] (“Nidodileda”, “Company”, “us,” “our,” and “we”).
2. Who is the Data Protection Officer?
Data Protection Officer (DPO) for your personal data is _________________, email [email protected], telephone +302106135652 and post address Patriarchou Maximou str 8, Kifissia.
3. Questions and Comments
III. COLLECTION AND PROCESSING OF PERSONAL DATA
1. WHAT personal data do we collect and HOW we collect them
We collect personal data when you visit the Website or submit your order, create your account, when you register to receive newsletters and when you use our Services, participate in our surveys, contests, promotions etc.. We collect different types of personal data either directly from you or from third parties through automatic means such us (indicatively):
We do not collect any personal data from persons under the age of 15. Our services are provided exclusively to people who are at least 15 years of age or older. If you are under 15, please do not use or provide us with any personal data, do not register as a Member or to our list of recipients of our newsletters, do not make any purchases and do not give any data about you name, address or contact information (phone, email, etc.).
We collect directly from you the following personal data:
We collect the following data and information for you by automated means.
We collect from third parties the following data and information about you:
2. HOW and WHY do we use your personal data.
All the above personal data that you provide us necessarily or voluntarily, or we collect from third parties or by automated means, we use it for the legal purposes referred below. However, where the European or Greek laws restrict or prohibit certain activities described in this notice, we will not use information about you for those purposes.
Subject to the above, depending on the nature of our relationship with you, we may use information about you for the following purposes:
The legal basis for our use of information about you is one of the following (which we explain in more detail in the “find out more” section):
find out more…
|Purpose of processing||Data that we process for the purpose||Legal basis|
Registration as a member – Creating an account – Administration of your account:
Administration and fulfilment of your order submitted at Nidodileda through site or call center:
Customer care before and after purchase which includes:
Αdvertising & Marketing
Business analysis and improvements for :
Statistical analysis to evaluate and improve e-shop services and procedures that includes:
Α) your personal data that you provide us when you create an account atNidodileda.com: Necessarily : Name-Surname e-mail password Optionally: Gender Age
Β) Transaction Data
Γ) Cookies data for Wishlist
In case the call is recorded, you will be notified beforehand by a relevant audio message.
Β) Transaction data
And data that we create for you.
Legal basis is:
i) for the purchase or other transaction
ii) for the purpose of direct commercial communication
iii) for related products or purposes.
In these cases, you may request to opt-out with a click on the unsubscribe button in the email or by contacting with us.
3. WHO do we share your information with and for what purposes?
For the purposes of e-shop operation, fulfillment of contractual obligations and for your best service as a customer, our Company reserves the right to cooperate with third-party service providers that provide us with support and access only to data that are absolutely necessary for the service they offer us (e.g. register you in the e-shop and managing your account, execute our contract between us, arrangement of the website, optimization of our products and services, etc.). These third service providers are bound by contract not to use your information.
More specifically, our Company cooperates with:
(a) a third company acting as processor and hosts our e-shop on behalf of the Company.
(b) a Third party Call Center, acting as processor to manage telephone orders and telephone services on behalf of the Company.
(c) third party courier companies acting as processors of any order, manage and process delivery of your orders and to collect payments on behalf of our Company. They also receive and deliver to you products that you return to the Company due to a withdrawal or return.
(d) third-party email marketing companies acting in the name and on our behalf to send you the newsletter.
(e) advertising and marketing companies
(f) Data analysis companies
(g) Research companies
(h) Financial Organizations to collect purchase payments
(i) Fraud Detection and Prevention Organizations,
(j) Providers of technology services,
Your data may be communicated to competent judicial, police and other administrative authorities upon their request and in accordance with the applicable laws. Moreover, in case of a statutory provision, a service order or a formal preliminary examination, our Company has the right to place the relevant information at the disposal of the respective authority.
IV. PROTECTION AND MANAGEMENT OF YOUR PERSONAL DATA
1. SECURITY of your personal data
We take appropriate technical and organizational measures to protect your personal data from unauthorized disclosure, use, conversion or destruction. Where appropriate, we use encryption and other technologies that can help to secure any information you provide us. We also ask our service providers to comply with privacy and data protection requirements.
find out more…
More specifically, your personal data are managed exclusively by specially authorized personnel of the Company under our control. In order to conduct the processing, the Company selects individuals or third parties with corresponding professional qualifications that provide sufficient guarantees in terms of technical knowledge and personal integrity to maintain confidentiality. The Company, through its respective contractual commitments and its partners, takes all necessary security measures to protect and secure confidentiality and integrity of personal data. In any case, the security is subject to reasons beyond Company’s influence, as well as to reasons resulting from technical problems of the network that are not controlled by the Company or reasons of force majeure events.
2. HOW LONG will information about you be kept
We will retain information about you for the period necessary to fulfil the purposes for which the information was collected. After that, we will delete it. Such period will vary depending on the purposes for which the information was collected. Please note that in some circumstances, you have the right to request a deletion of the information. Furthermore, we are sometimes legally obliged to retain the information, for example, for tax and accounting purposes. We may also keep it until you request its deletion, or in case of data based on your consent, until you withdraw your consent, or until you opt out for the processing for which we have legitimate interest.
We reserve the right in certain circumstances to anonymize your data for research or statistical purposes, so that it cannot be associated with an identifiable person, therefore we reserve the right to use this information for an indefinite period of time. In any case, your data is stored with safety.
find out more…
|Purpose of data processing||Data retention|
|Management of your Account||Till you delete your account|
|Receipt of order and fulfillment of order||We will process your data for the time required to manage purchase of products or services you have ordered, including any refunds, withdrawals, complaints or claims relating to the purchase of a product or service. We may retain some of your information that you may provide us for more time, until you ask us to stop storing it.|
|Purchases||If you purchase goods, we will retain details of this for so long as required to complete the sale and to comply with any legal obligations (for example, for tax and accounting record-keeping purposes).|
|Customer care||If you contact customer care, we will make a record of the matter (including details of your enquiry and our response) and retain it while it remains relevant to our relationship. Temporary records may be relevant only until more permanent records are made, and will be retained only temporarily.|
|Market research||If you are not registered for other purposes (e.g. marketing communications,) and we use publicly available information about you in order to understand the market or your preferences, we will retain the information about you for a short period in order to perform the particular item of market research.|
|Usability and quality analysis||We will process your data during the period we will perform an action or a specific quality survey or until we have anonymized your browsing data|
|We will process your data during the period we will perform an action or a specific quality survey or until we have anonymized your browsing data||Until you unsubscribe from our newsletter recipients list, or until you withdraw your consent, or until you oppose (opt out) processing, otherwise we will retain your data for five (5) years maximum. However, some elements of your profile, such as files about how we interact with you, may stop to be in force after a period of time, so we automatically delete them after a specified period (usually 3 years) depending on the purpose for which we have collected them. if we do not have communication with you for a long time (usually 3 years), we will stop sending you promotional messages and we will delete history of your responses. This will happen, for example, if you never click on our Newsletter, if you never log in to a digital contact point or if you never contact us or do not purchase, or contact customer service. The reason is that, in these cases, we assume that you prefer not to receive any message from us.|
|Business analytics||Business analytics data is typically collected automatically when you use Nidodileda touchpoints and becomes anonymised/aggregated shortly afterwards.|
3. TRANSFER of your personal data to third countries
The Company generally keeps your personal data within the European Economic Area. When your data is to be transmitted to third countries outside the European Economic Area or International Organizations for which no European Commission decision is available, all the appropriate safeguards provided for in the applicable data protection legislation on the transfers to third countries and the relevant information will be posted on the company's website www.nidodileda.com.
4. YOUR RIGHTS AND YOUR OPTIONS
You may have some or all of the following rights in respect of information that we hold about you:
We offer you easy ways to exercise these rights, such as “unsubscribe” links, or by calling at +302106135652, from Monday to Friday 10:00am to 16:00pm, sending email [email protected], or via post in the address Patriarchou Maximou 8, Kifissia.
Some mobile applications we offer might also send you push messages, for instance about new products or services. You can disable these messages through the settings in your phone or the application.
find out more…
|Right in respect of the information about you that we hold||Further detail (note: certain legal limits to all these rights apply)|
|to request us to give you access to it (article 15)||
This is confirmation of:
On your request we will provide you with a copy of the information about you that we use (provided this does not affect the rights and freedoms of others).
|to request us to rectify or update it (article 16)||This applies if the information we hold is inaccurate or incomplete.|
|to request us to erase it (article 17)||
This applies if:
|to request us to restrict our processing of it (article 18)||
This right applies, temporarily while we look into your case, if you:
This right applies also if:
|to object to our processing it (article 21)||You have two rights here:
(i) if we use information about you for direct marketing: you can “opt out” (without the need to justify it) and we will comply with your request; and
(ii) if we use the information about you on the basis of legitimate interest for purposes other than direct marketing, you can object to our using it for those purposes, giving an explanation of your particular situation, and we will consider your objection.
|to withdraw your consent to our using it (opt- out)||This applies if the legal basis on which we use the information about you is consent. These cases will be clear from the context.|
|to data portability (article 20)||If:
(i) you have provided data to us; and
(ii) we use that data, by automated means, and on the basis either of your consent, or on the basis of discharging our contractual obligations to you, then you have the right to receive the data back from us in a commonly used format, and the right to require us to transmit the data to someone else if it is technically feasible for us to do so.
|to lodge a complaint with the supervisory authority||You can find contact details of the competent authority in Greece here: www.dpa.gr|
|Identity card||We take into account the confidentiality of all files that contain personal data and we reserve the right to ask you for proof of your identity if you make a claim about those files.|
|Costs||We will not charge you for the exercise of your rights in relation to your personal data unless, as required by law, your request for access to information is unreasonable or excessive, so we may charge a reasonable fee under these conditions. We will notify you of any charges before fulfilling your request.|
|Timelines||We aim to respond to any valid requests within one (1) month of receipt, unless it is very complex or you have made a number of requests, so we aim to respond within three months. We'll let you know if we'll need more than one (1) month for the reasons outlined above.
We may ask you if you can tell us exactly what you want to receive or what exactly is your concern. This will help us to act faster for your request. In any case, you should provide us with specific and truthful facts and / or facts in order to be able to answer and / or satisfy your request, otherwise we reserve the right to make any errors that are out of our control.
In addition, our Company may refuse requests that are unjustified or excessive or abusive or inaccurate or generally illegal according the provisions of the law.
Hereunder you can learn more about cookies that Nidodileda uses, their purpose and how they are managed.
For information on how to modify the settings in your device to notify you when you receive a new cookie and disable cookies altogether, please see below.
I. COOKIES AND HOW WE USE THEM
Cookies we use on our website do not collect information that identifies you personally and do not recognize any document or file from your computer or any other device.
1. Information We collect
More precisely, the data collected by cookies may include the type, languages of browser (browser) you are using, the type of computer or other device used to access the Site, operating system, internet service providers and other such information, IP addresses, your behavior on the websites you visit before or after our Website (such as number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, and the orders you make). In addition, the information system of the Site automatically collects information about the sites you visit and about their links to third party websites that you may choose through the Site.
More information on cookies, their administration and deletion, can be found at www.aboutcookies.org
II. TYPES OF COOKIES WE USE
In our Site, the following categories of cookies are used:
1. Transient and persistent cookies
The "transient” cookies stored on your computer or your electronic device while visiting the Site, derecognize you once you leave it. The "persistent” cookies remain on your computer or electronic device for a longer time until deleted by you.
2. Third Party Cookies (3dr Party Cookies)
We only allow Google Analytics to install the Cookies we use. If through our website you access websites of third parties or connect with social networking players (twitter, facebook, youtube) (collectively the “Third Parties”) you should be aware that third parties entities may install cookies as soon as you click on the link. These cookies are outside our control and are governed by cookies policies of the said third parties. You must read the respective policies of the websites, to see exactly how it should be managed.
3. Table with types of cookies
The table below sets out the cookies we use on the Site, the information that each one gathers, the scope that this information serves, as well as their source:
|__utmb,utmc||Records visitor’s time on each website. It serves to measure the effectiveness of each web site as well as to improve / upgrade its structure and content and adapt it to the needs of visitors.||Persistent||Google Analytics|
III. WHO SETS THE COOKIES
The cookies stored on your computer or other device when you access this Site are set by Nidodileda, our suppliers who partner with us to help deliver a high quality website and on-line shopping experience, and other third parties.
Some cookies are set by or on behalf of Nidodileda and are necessary to enable customers to make purchases on our website.
Cookies may also be set by third parties who participate with us in affiliate marketing programmes. None of these third parties collect any personal data from which they would be able to identify individual customers.
IV. COOKIES AND BROWSER SETTINGS
The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
V. ADVERTISING PREFERENCES
If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use.
Please keep in mind that if you reject or disable cookies of the Siτe, the website’ s functionality may be partly lost. In general the site may not operate properly if cookies are switched off. If you only disable 3rd party cookies you will not be prevented from making purchases on this site. If you disable all cookies you will be unable to complete a purchase on this site. If you choose not to receive interest-based ads from Nidodileda you will still see ads, but they will not be personalized. Also, as described above, you may modify the settings in most browsers to notify you when you receive a new cookie and disable cookies altogether.
VI. NOTIFICATION OF COOKIES POLICY CHANGES
If we change our cookies policy we will post the changes on this page, and may place notices on other pages of the Site. We may also e-mail you, should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.
VII. CONTACT US
If you have any questions please contact us at [email protected]