Need Help?

Need HELP?

We at Nidodileda want each of our customers to be very happy with our products. If for some reason there is a problem with your order we will happily work with you, as we strive for the highest level of customer satisfaction.  With each order you will find an exchange/refund form that must be submitted with each such request.

Please note that all exchanges and returns can only be processed for products in unworn, unwashed and original-factory condition, with complete packaging and accompanying documents, and must be done within the time frame stated below.

Nidodileda clothing purchased at independent boutiques and stores must be returned to the location where purchased.

Return:

How do I return a purchased product?

In case you require returning a purchased product please do so within 7 days from receiving the product through any courier service (except postal service) by filling out our company’s details available upon your payment receipt.

** Courier expenses for the returned product are payable by the customer**

Exchange:

How do I exchange a purchased product?

Even Exchanges: Ordered the wrong size or color? Do not worry!

In need for exchanging the purchased item with the same item in a different size or color or a new product of the same price from our available collection, is required that you send us the purchased item within 7 days from receiving it using any courier service (except postal service). Please state by email the name of the product that will replace your original purchase. Upon receipt of the product we will send you an email confirmation as well as the replacement product at the specified delivery address.

**Courier expenses for the returned product are payable by the customer**
**Courier expenses for the replaced product are payable by the company**

How do I exchange my purchased product with a higher priced product?

Uneven Exchanges: In need for exchanging the purchased product with a new product of a higher price is required that you send us the purchased product within 7 days from receiving it using any courier service (except postal service). Please note that you would have to cover the difference in prices in order to receive the new order.

For Further Assistance do not hesitate to contact us at info@nidodileda.com.
Yours faithfully
Nidodileda Team

Refund:

How do I receive a refund of my order?

In case you would like to return an order at our headquarters and receive a refund please do so within 7 days from the day you received the purchased product using any courier service (except postal service). Nidodileda will notify you through email once the return has been completed. Once the return has been processed please allow 1-3 business days for refunds to be received.

Also please take a moment and fill out the enclosed form with the following details:
Pay Pal Account Name/Card Holder Name – Pay Pal Account Number or IBAN Number – Bank Name/Details for us to issue the refund.

**Note:
Products bought from our e-shop and are on previous collection sales section are not refundable and can only be exchanged with other products on sale or products from the currently available collection. Customer is responsible for covering any difference in prices between the two products.

Shipping Information

The shipment of products is made by a courier service Nidodileda has chosen, ensuring advantageous rates for buyers and safe transportation of goods.

Most orders will ship out within a day of ordering (we do not ship orders on Saturdays, Sundays, or holidays). It is possible that some orders may take 24-48 hours to process. We will use Standard Shipping for your order unless you select an alternative.

We ship orders to all EU countries, US states and territories, as well as all other countries.

Shipping

Greece:

Delivery time: 1-2 working days
Cost: Free shipping (€0)

European Union:

Delivery time: 4-5 working days
We're happy to offer Free Standard Shipping on orders over €120! For orders under €120 the cost will be calculated according to the weight of the ordered products with a minimum shipping cost of €9.50. Orders may ship in multiple packages.

International Shipping:

Delivery time: 10-15 days

The cost is calculated according to the weight of the ordered products. The minimum shipping cost for international orders is €10.

Shipping Status

You will receive an e-mail informing you that the order has shipped. The email will include a tracking number and a URL to check the status of your order. Information about any backordered or cancelled items will be included in a separate email.

Any duties and taxes assessed by customs are the responsibility of the customer.

Ordering

On the bucket list, select the Summary page to view your order, review all shipping information carefully, choose your payment option and confirm your order to complete your purchase. When order has been placed, a confirmation page will display your order number and an order confirmation e-mail will be send to you with your order details. You can also view your orders by logging into My Account, My Orders.

What can i do if i receive a faulty item in my order?

In case you discover a fault, please contact Nidodileda team within 7 days of purchase providing:

  • The order’s number
  • Your Name and contact details
  • The faulty item's name and details
  • A description of the fault


We'll sort out any issues with faulty items straightaway and send you a replacement item as quickly as possible.

**Courier expenses for the returned & replaced product are payable by the company**

An item is missing from my order, what can i do?

In case you are missing an item from your order follow the process below:

  • Please check your emails in case we have sent the order in more than one parcel to see if any of your items will be arriving with a separate parcel.
  • Please review the delivery note attached to your order which states the items you will find inside the package.
  • Please review your order online, by logging into My Account, My Orders.
  • Contact Nidodileda Team providing the order number, name and contact details and the missing item's name and details. We will resolve any issue you may have as quickly as possible.


My order has in incorrect item included, what can i do?

Contact Nidodileda Team providing the order number, name and contact details and the incorrect item's name and details. We will resolve any issue you may have as quickly as possible.

How can i pay for my order?

You can use any of the payment options listed below to pay for your order. We take security matters very seriously, hence your details are safe with us.


To add your payment details, just login to your account and save the details. When it’s time to pay for your order, you can either select one of your saved payment methods or select a new payment method and add your details.

If you don’t want to save your payment details to your account, then you just add them when it’s time to pay for your order.

When will Nidodileda charge my account for my order?

In case your card is authorised the payment for your order will be taken immediately.  An email confirming that transaction is successful will be send to you.

In case your card is not authorised the payment for your order will not be taken. An email letting you know that transaction is unsuccessful or that your bank or card issuer wouldn't authorise the payment will be send to you.

Can you notify me in case an item is restocked?

We occasionally have clothing items that have not yet been received at our warehouses, those will be marked us Coming Soon. The same case applies for clothing items that are sold out and are being restocked. You can reserve those items by selecting Alert Me when back in stock.

Items that are sold out but will not be restocked will be marked us Out of Stock.

Trouble logging in your account?

Before shopping with us you must sign in your account. If you have problems signing in please follow the steps below:

  • Make sure you are using the correct email address and password, the same you registered with.
  • Click on the 'forgotten password' button in case you do not remember your password. You'll then have to create a new password for your account and save that password.
  • Please contact Nidodileda Team describing any issue with as much detail as possible, providing if you can screen shots of any error message and the steps you followed so far in trying to resolve it.